Filomena Tauleva
Mangere,AUK
Summary
I am a highly motivated and passionate individual with vast experience in Customer Service. I also have extensive knowledge and skills working in a variety of roles including mentoring and coaching throughout my career.
I welcome challenges and enjoy being involved in all aspects within a Business. I appreciate being apart of a team that strives in delivering exceptional service and being in environments where I feel I can grow as an individual and as a team.
Overview
7
7
years of professional experience
Work History
Seasonal Mail Sorter
Australia Post
04.2021 - 02.2023
- Receiving incoming mail bins and sorting mail into trays for processing
- Reviewing dates, addresses, barcodes and other postage information for all outbound mail
- Inspecting packages for tampering, damage, and suspicious contents
- Scanning packages for tracking and logging.
Customer Service Representative (Part-Time)
Telstra
05.2021 - 12.2022
- Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
- Provide expert advice and troubleshoot technology faults that customers might be facing
- Provide empathy and understanding to customers through effective communication skills
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Take ownership, have confidence in your ability to de-escalate any customer grievances
- Be available when our customers need us, flex to the hours that are required
Customer Service Representative
Auckland Transport
07.2017 - 01.2021
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responding promptly to customer inquiries face to face, over the phone and via email
- Processing orders, forms, applications and requests
- Acknowledging and resolving customer complaints
- Trained staff on operating procedures and company services.
Assitant (Part-Time)
Nora Swann LTD
01.2017 - 01.2018
- Assisting with School Wellness Programme
- Fashion Show crew member - assisting with wardrobe, staging and catering.
Waitress
Holiday Inn
01.2016 - 03.2017
- Greeted customers, answered questions and recommended specials to increase profits
- Checked on guests to verify satisfaction with meals
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
Pick Packer
Kmart Distrubuition
01.2016 - 03.2017
- Picking orders from storage shelves using barcodes/serial numbers
- Stacking boxes and securely shrink-wrapping packages
- RF scanning.
Education
National Certificate in travel and tourism Level 3 -
Sir George Seymour College
2013
NCEA LEVEL 1, 2 & 3 -
Aorere College
01.2012
Skills
- Customer Service
- Conflict Management
- Proven experience using different technology and systems and can learn new processes quickly
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Calm and Professional Under pressure
- Upbeat and Positive Personality
- Good Listening skills
- Team-Oriented and Cooperative
- Strong decision making and problem-solving skills
- Microsoft Office, Word/Excel/Powerpoint and email
- Experience working with people from diverse cultures and community groups
Volunteer Experience
- Assistance in a variety of youth outreach programs within the Maori and Pacific communities.
- Kids Ministry Volunteer at Church.
- Parent Volunteer at local kid's sports club.
- Community outreach - food banks, church kitchen soup and Christmas box.
References
REFERENCES AVAILABLE UPON REQUEST.
Timeline
Customer Service Representative (Part-Time)
Telstra
05.2021 - 12.2022
Seasonal Mail Sorter
Australia Post
04.2021 - 02.2023
Customer Service Representative
Auckland Transport
07.2017 - 01.2021
Assitant (Part-Time)
Nora Swann LTD
01.2017 - 01.2018
Waitress
Holiday Inn
01.2016 - 03.2017
Pick Packer
Kmart Distrubuition
01.2016 - 03.2017
National Certificate in travel and tourism Level 3 -
Sir George Seymour College
NCEA LEVEL 1, 2 & 3 -
Aorere College
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