Fiona BRETON
Summary
Motivated Frenchwoman with different experiences in business management that have allowed to develop multiple skills (from customer oriented to strategic oriented) and be able to adapt to all situations.
Overview
6
6
years of professional experience
Work History
Business Operations Manager
Praxedo
05.2021 - 06.2023
- Gather requirements from internal users to build Praxedo's "Scale" roadmap as member of operations team.
- Document tools and processes implemented.
- Initial and ongoing training of users on tools and processes.
- Support teams (mainly Sales, CSM and Support) on Salesforce, Salesloft, Zuora, Zendesk and corporate tools (Google workspace, Slack, etc.).
Business Operations Manager
Kavalry
08.2020 - 03.2021
- Analysis of internal and customer needs, then implementation of new processes to facilitate consultants' work.
- Creation of certified training course dedicated to consultants.
Financial and HR Consultant
Kavalry
09.2019 - 08.2020
- Management of customers portfolio
- Administrative and financial tasks: invoicing & collection, supplier invoice collection & payment, HR and payroll follow-up.
- Management of relations with suppliers of office supplies, liaising with service providers (chartered accountants, employment agencies, lawyers).
Apprenticeship in Communication and Marketing
Shippeo
10.2018 - 08.2019
- Autonomous management of small and medium-sized events
- Supporting organization of major events
- Creation of target contact lists by vertical and geographic area to reach the right audience for hosted and external events
- Creation of content marketing materials used for lead generation and mailing campaigns
- Definition and creation of automated emails to help sales team in qualification process.
- Competitive market intelligence
Housekeeper
LHA London
03.2018 - 05.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Assistant to the CEO (internship)
Estimeo
09.2017 - 02.2018
- Business development: mailing, trade shows
- Communication: creation of various communication media and newsletters
- Community manager (Twitter, Facebook, LinkedIn): Community Manager Award by Finance Innovation (December 2017)
- Organization of various events: opening of the London Stock Exchange, entrepreneur breakfast, afterwork
Management Control (internship)
Bouygues Énergies Et Services
05.2017 - 08.2017
- Job order taking
- Production of dashboards
- Production and follow-up of customer invoices
- Follow-up of discrepancies and monthly reporting
Education
Master of Science - Business Management
Excelia Group
La Rochelle, France2019
Two Years Diploma - Business Management And Administration
Institut Universitaire Et Technologique De Tours
Tours, France06.2015
High School Diploma -
Lycée François Philibert Dessaignes
Blois, France07.2013
Skills
- Process Change and Implementation
- Process Improvement Initiatives
- Business Administration
- Database Maintenance
- Reporting Tools
- Analytical and Critical Thinking
- Deep Cleaning Protocols
- Administrative and Office Support
Accomplishments
- Documented and resolved Financial and HR Consultant integration which led to the creation of a dedicated training.
- Achieved team reorganization and performance increase by introducing Zendesk for Customer Services day-to-day tasks.
- Achieved several European trade show through effectively helping with targeting leads.
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Business Operations Manager
Praxedo
05.2021 - 06.2023
Business Operations Manager
Kavalry
08.2020 - 03.2021
Financial and HR Consultant
Kavalry
09.2019 - 08.2020
Apprenticeship in Communication and Marketing
Shippeo
10.2018 - 08.2019
Housekeeper
LHA London
03.2018 - 05.2018
Assistant to the CEO (internship)
Estimeo
09.2017 - 02.2018
Management Control (internship)
Bouygues Énergies Et Services
05.2017 - 08.2017
Master of Science - Business Management
Excelia Group
Two Years Diploma - Business Management And Administration
Institut Universitaire Et Technologique De Tours
High School Diploma -
Lycée François Philibert Dessaignes
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