Fiona Clark
Manukau,AUK
Summary
Compassionate Mental Health Support Worker at Emerge Aotearoa, skilled in crisis intervention and client engagement. Successfully enhanced patient well-being through empathetic support and effective communication, fostering trust and promoting safety. Proficient in medication monitoring and relapse prevention, dedicated to empowering clients in their recovery journey.
Overview
23
23
years of professional experience
Work History
Mental Health Support Worker
Emerge Aotearoa
03.2003 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques as arranged by Clinical professionals. .
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
Education
No Degree -
Tangaroa
Skills
- Medication monitoring
- Social skills monitoring
- Interpersonal communication techniques
- Residential support
- Relapse prevention
- Client engagement
- Emotional regulation
- Recovery planning
- Multicultural competence
- Wellness recovery action plan
- Client advocacy
- Client goal planning
- Tracking client progress
- Confidentiality
- Safety and risk assessments
- Patient support
- Patient advocacy
- ADL assistance
- Confidential records
- Developing relationships
- Client support
Timeline
Mental Health Support Worker
Emerge Aotearoa
03.2003 - Current
No Degree -
Tangaroa
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