Fiona Eulink
Wellington
Summary
With extensive experience in various roles, I have developed strong administrative and customer service skills that have been invaluable throughout my career. As a highly energetic team player, my focus is on maximizing customer loyalty through exceptional support. I excel in fast-paced retail environments, utilizing my well-organized approach to planning, problem-solving, and multitasking.
Overview
26
26
years of professional experience
Work History
Retail Store Manager
Babycity
09.2023 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Manage and maintain purchase orders and invoices.
- Prepared and analyzed reports to track inventory and purchasing trends.
Retail Keyholder
Babycity
12.2021 - 09.2023
- Opened and closed store at proper times for reliable services.
- Assist customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Cash and credit card payments.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sell various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products, and services information.
- Processed weborders through company system and coordinated product deliveries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Balanced cash registers at end of shift and filled out necessary reports.
Assistant Store Manager
Dick Smith
04.2009 - 09.2013
- Delegated daily tasks to team members to optimise group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organise schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees.
Bar Attendant
Crown Hotel
11.2005 - 07.2008
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Monitored patron alcohol consumption to encourage safety.
- Checked identification for each person purchasing alcohol.
- De-escalated conflicts between intoxicated guests with tact and diplomacy.
- Complied with local and state liquor and food handling laws and regulations.
Front Desk Receptionist
The Montrose Hotel
04.1999 - 08.2003
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Facilitated front desk operations for busy high-volume hotel.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Reserved guest rooms over phone, in person and via computer for travellers and provided confirmations.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Computed guest billings and posted charges to room accounts.
Skills
- Customer service
- Stock management
- Troubleshooting
- Conflict resolution
- Administrative skills
- Staff management
- Point of sale systems
- Inventory control
- Hospitality services
- Documentation expertise
- Strong multi-tasking
- Friendly and outgoing
Timeline
Retail Store Manager
Babycity
09.2023 - Current
Retail Keyholder
Babycity
12.2021 - 09.2023
Assistant Store Manager
Dick Smith
04.2009 - 09.2013
Bar Attendant
Crown Hotel
11.2005 - 07.2008
Front Desk Receptionist
The Montrose Hotel
04.1999 - 08.2003
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