Summary
Overview
Work History
Skills
Timeline
Generic

Fiona Eulink

Wellington

Summary

With extensive experience in various roles, I have developed strong administrative and customer service skills that have been invaluable throughout my career. As a highly energetic team player, my focus is on maximizing customer loyalty through exceptional support. I excel in fast-paced retail environments, utilizing my well-organized approach to planning, problem-solving, and multitasking.

Overview

26
26
years of professional experience

Work History

Retail Store Manager

Babycity
09.2023 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained strong leadership skills by managing projects from start to finish.
  • Manage and maintain purchase orders and invoices.
  • Prepared and analyzed reports to track inventory and purchasing trends.

Retail Keyholder

Babycity
12.2021 - 09.2023
  • Opened and closed store at proper times for reliable services.
  • Assist customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Cash and credit card payments.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sell various products by explaining unique features and educating customers on proper application or usage.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Processed weborders through company system and coordinated product deliveries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Balanced cash registers at end of shift and filled out necessary reports.

Assistant Store Manager

Dick Smith
04.2009 - 09.2013
  • Delegated daily tasks to team members to optimise group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organise schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees.

Bar Attendant

Crown Hotel
11.2005 - 07.2008
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Monitored patron alcohol consumption to encourage safety.
  • Checked identification for each person purchasing alcohol.
  • De-escalated conflicts between intoxicated guests with tact and diplomacy.
  • Complied with local and state liquor and food handling laws and regulations.

Front Desk Receptionist

The Montrose Hotel
04.1999 - 08.2003
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Reserved guest rooms over phone, in person and via computer for travellers and provided confirmations.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Computed guest billings and posted charges to room accounts.

Skills

  • Customer service
  • Stock management
  • Troubleshooting
  • Conflict resolution
  • Administrative skills
  • Staff management
  • Point of sale systems
  • Inventory control
  • Hospitality services
  • Documentation expertise
  • Strong multi-tasking
  • Friendly and outgoing

Timeline

Retail Store Manager

Babycity
09.2023 - Current

Retail Keyholder

Babycity
12.2021 - 09.2023

Assistant Store Manager

Dick Smith
04.2009 - 09.2013

Bar Attendant

Crown Hotel
11.2005 - 07.2008

Front Desk Receptionist

The Montrose Hotel
04.1999 - 08.2003

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Fiona Eulink