Fiona Jordan
Alexandra,OTA
Summary
Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Health Central Limited
, Alexandra
10.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Straightened up waiting room to maintain neat and organized space.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Outpatient Booking/Administrator
Central Otago Health Services Limited
, Clyde
07.2012 - 10.2023
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Checked office stock to determine supply levels and maintain inventory.
- Maintained positive working relationship with fellow staff and management.
Education
Dunstan High School
Alexandra09-1990
Skills
- Payment Collection
- Insurance Verification
- Medical Billing
- Records Management
- Co-payment collection
- Patient callbacks
- Patient Scheduling
- Proficient Med Tech Evolution
- Insurance Claims
- Front Desk Operations
- Appointment Setting
- Patient Relations
- Petty cash management
- Appointment Scheduling
- Paperwork coordination
- Electronic Medical Records
- Telephone Etiquette
Affiliations
My interests include but not limited to.... fishing, walking, road trips, helping my husband with his Motorbike racing, cooking, baking, my dogs - looking foward, not back!
Timeline
Medical Receptionist
Health Central Limited
10.2023 - Current
Outpatient Booking/Administrator
Central Otago Health Services Limited
07.2012 - 10.2023
Dunstan High School
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