Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Fiona Lee

Fiona Lee

Auckland,Northcote

Summary

I’m a dedicated and enthusiastic professional with a solid track record of delivering actionable and compelling insights projects based on robust research practices and analysis. I’m a big believer in going beyond facts and truly understanding the meaning and reason behind research findings and telling the story of the customer in a compelling way.

I’m skilled at working under pressure and adapting to new situations and challenges. Furthermore, I’m a detail oriented team player with strong organisational skills and I’m always willing to take on added responsibilities to meet team goals. That said, I’m also more than comfortable working independently when required – I’m a self-directed and capable self-starter. I can handle multiple projects simultaneously with a high degree of accuracy.

I’m looking for a full-time position with an organisation that genuinely places the customer at the centre of decision making and value creation processes and uses insights and research to strong effect in this space.

Overview

18
18
years of professional experience

Work History

Global Insights Manager

Les Mills International
09.2011 - Current
  • Lead customer research and insights process across central and Global teams including the consolidation of core research projects across teams.
  • Provide expert guidance, support and recommendations based on customer research and insights.
  • Involvement in the creation and delivery of hundreds of research projects as well as the establishment of customer research panels.
  • Strong leadership skills by managing projects from start to finish as well as day to day management of reporting team members.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Identify issues, analyse information from both quantitative and qualitative sources and provide solutions to problems or opportunities.
  • Cultivate interpersonal skills by building positive relationships with others at all levels of the organisation.
  • Demonstrate respect, friendliness, and willingness to support wherever needed.
  • Display creativity and resourcefulness through development of innovative research solutions.
  • Manage time efficiently to complete all tasks within deadlines.
  • Work effectively in a fast-paced and constantly changing environment.

Research Manager

Air New Zealand
10.2007 - 09.2011
  • Led end to end research projects both qualitative and quantitative.
  • Conducted market research to identify new opportunities and target markets.
  • Worked across the airline to determine insights requirements and developed research-based solutions to help deliver the required understanding.
  • Maintained budget, approved all expenses and submitted timely financial reports.

Account Manager

Colmar Brunton (now Trading As Kantar)
02.2005 - 10.2007
  • Led quantitative research projects for clients end to end including research proposal, design, analysis and presentation
  • Developed strong communication and organizational skills through working on group projects.
  • Applied effective time management techniques to meet tight deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Business Studies - Marketing

Auckland University of Technology
Auckland, NZ
01.2000

Skills

  • Project management
  • Strong ability in Qualtrics and all Microsoft Office applications
  • People management
  • Capable and engaging presenter

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Global Insights Manager

Les Mills International
09.2011 - Current

Research Manager

Air New Zealand
10.2007 - 09.2011

Account Manager

Colmar Brunton (now Trading As Kantar)
02.2005 - 10.2007

Bachelor of Business Studies - Marketing

Auckland University of Technology
Fiona Lee