Fiona Ngataki
Hamilton
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Store Donation Processor
The Salvation Army Family Store
01.2023 - Current
- Prepared high-quality merchandise displays, creating an attractive shopping experience for customers in the retail store.
- Managed inventory and supply levels to ensure the timely processing of donations.
- Implemented efficient organization methods for storage areas, facilitating easy access to processed items for store replenishment purposes.
- Supported organizational goals by maintaining knowledge of current donation needs and guidelines.
- Collaborated with team members to meet daily quotas, improving overall productivity.
- Maintained a clean and organized workspace, allowing for efficient processing of donations.
- Increased donation efficiency by accurately sorting and categorizing incoming items.
- Contributed to a positive work environment through open communication and teamwork.
Small Business Owner
Kreative Collection
03.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Store Manager
Tui Fashion
10.2021 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Store Supervisor
The Salvation Army Family Store
08.2020 - 10.2021
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Education
Certificate IV - Business
Service IQ, Te Pukenga
Hamilton, NZ06.2024
Certificate III - Business
Service IQ, Te Pukenga
Hamilton, NZ03.2024
Small Steps To Business
Te Wananga O Aotearoa
Hamilton, NZ12.2023
Certificate III - Retail
Service IQ , Te Pukenga
Hamilton, NZ10.2022
Skills
- Payment Processing
- Teamwork and Collaboration
- Staff Management
- Business Development
- Problem-Solving
- Time Management
- Attention to Detail
- Professionalism
- Inventory Management
- Training and mentoring
- Team Leadership
Timeline
Store Donation Processor
The Salvation Army Family Store
01.2023 - Current
Small Business Owner
Kreative Collection
03.2022 - Current
Store Manager
Tui Fashion
10.2021 - 07.2022
Store Supervisor
The Salvation Army Family Store
08.2020 - 10.2021
Certificate IV - Business
Service IQ, Te Pukenga
Certificate III - Business
Service IQ, Te Pukenga
Small Steps To Business
Te Wananga O Aotearoa
Certificate III - Retail
Service IQ , Te Pukenga
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