Fiona Prattley
Summary
Dedicated administrative, customer focused professional well-versed in communication and customer service. Well versed in the privacy required when working with community members.
Overview
15
15
years of professional experience
Work History
Casual Office Administrator
IES - Innovative Engineering Solutions
04.2023 - Current
- Creating invoices
- Credit control
- Director's email management
- Involvement in creating new business and Logo
Medical Receptionist
Amberley Medical Centre
03.2025 - 06.2025
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated with medical staff to ensure timely service.
- Assisted patients with inquiries, providing exceptional customer service and support.
- Triaged customer calls to ensure I gave them the best service with the correct medical staff, which gave them quick as possible help.
Personal Caregiver
Culverden Hotel and Cafe
01.2024 - 07.2024
- Assisted client with daily living activities, promoting independence and well-being.
- Assisted with medication and monitored health conditions, ensuring adherence to care plans.
- Driving client to appointments and social outings
Break for Family Care
__
07.2021 - 04.2023
Receptionist/Administrator
Habit Health (was Southern Rehab Ltd)
01.2018 - 07.2021
- Greeting and checking in clients
- Booking, cancelling and changing appointments for clinicians
- Payment Collection
- Work closely and honestly with ACC
- Answering phones and queries and redirecting the call
- Data entry
- Scanning and uploading of private and confidential documents
- Stationery and kitchen supply ordering
- General office duties
- Processing reports for management
- Use of my compassion and empathy
Product and Marketing Coordinator, Receptionist/Administrator
Careerforce
10.2015 - 12.2017
- Managing Manager’s calendar
- Arranging meetings and catering
- Minute Taking
- Leading the queries and investigations of the new Government Pay Equity, Pay equivalency
- Answering the main 0800 number and dealing with correctly
- Greeting internal and external staff and clients
- Booking flight and accommodation for staff
- Purchasing stationery and kitchen supplies
- Arrange catering for meetings
- Set up of meetings
- Opening and distributing mail
- Administration support to other staff
- Receiving and checking identification and Training Agreements, Entering Training Agreements into database
Office Administrator
South Island Alliance Programme Office (SIAPO)
11.2012 - 10.2015
- Booking flights for staff and SLA members
- Purchasing stationery & kitchen supplies
- Organise meetings, catering and set up
- Opening and distributing mail
- Keeping team cost spreadsheets up to date
- Processing invoices for payment
- Looking after petty case and reimbursements
- Heavily involved in office relocation December 2013
- Help out staff with Windows, other software issues and light technical support
- Organise and maintain the running of the office
- Health and Safety representative
- Secretary for the Fees Review Committee
- Keeping the SIAPO website up to date with any changes
Service PA/Accounts/Receptionist
Business Distributors Ltd
09.2010 - 11.2012
- Answering inbound general and service calls
- Logging service jobs in system
- Troubleshooting over phone to eliminate callouts
- Filing
- Ordering stationery and kitchen supplies
- Accounts receivable and Credit control
- Allocating service jobs to technicians
- Learning techniques for retrieving debts
- Maintaining good customer relationships
Receptionist/Administration
Careerforce
10.2015 - 12.2017
- Answering the main 0800 number and dealing with correctly
- Greeting internal and external staff and clients,
- Booking flight and accommodation for staff,
- Purchasing stationery and kitchen supplies,
- Arrange catering for meetings, Set up of meetings,
- Opening and distributing mail,
- Administration support to other staff,
- Receiving and checking identification and Training Agreements,
- Entering Training Agreements into database
Skills
- Indici
- SAP
- Microsoft Office
- Account Receivable, incl Payment collection
- Minute taking
- Appointment bookings
- Travel bookings
- Office Relocation
- Multiple different computer and phone systems
- First Aid Certificate
Interests And Community Involvement
- Puzzles, like sudoku
- True Crime Podcasts and Documentaries
- Camping
- Reading
- Theatre
- Cooking
- Volunteer for Cat Rescue and St Johns
Education And Training
Class 1 Full, Class 6 Full, Thrive under Fire, Minute taking course, Credit control course, First Aid for children
References
Given on request
Timeline
Medical Receptionist
Amberley Medical Centre
03.2025 - 06.2025
Personal Caregiver
Culverden Hotel and Cafe
01.2024 - 07.2024
Casual Office Administrator
IES - Innovative Engineering Solutions
04.2023 - Current
Break for Family Care
__
07.2021 - 04.2023
Receptionist/Administrator
Habit Health (was Southern Rehab Ltd)
01.2018 - 07.2021
Product and Marketing Coordinator, Receptionist/Administrator
Careerforce
10.2015 - 12.2017
Receptionist/Administration
Careerforce
10.2015 - 12.2017
Office Administrator
South Island Alliance Programme Office (SIAPO)
11.2012 - 10.2015
Service PA/Accounts/Receptionist
Business Distributors Ltd
09.2010 - 11.2012
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