Fiona Raju
Auckland
Summary
I'm a results-driven customer service professional with 6 years of experience delivering exceptional service in fast-paced environments, seeking new challenges to leverage my skills in team leadership, product expertise, and customer satisfaction to drive growth.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Restaurant Brands NZ
02.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness
- Assisted the Store Manager in analyzing sales data etc KPI & PNL to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue .
Health and Safety Team Leader
KFC Restaurant Brands
02.2019 - Current
- Ensured safety compliance with regulations and company policies
- Identified potential hazards in the workplace, developed solutions to eliminate or reduce risks
- Provided guidance to employees on safe work practices, performed job hazard analyses and implemented corrective actions
- Participated in incident investigations; conducted root cause analysis, identified corrective action plans and tracked completion status
- Investigated accidents and incidents, wrote reports and compiled data for management review
- Conducted weekly safety meetings and training sessions for new hires
- Developed emergency response plans and procedures to address hazardous situations
- Performed regular safety drills to prepare workers for emergency scenarios
- Monitored worksites for unsafe conditions or behaviors, reported findings to supervisors
Shift Supervisor
KFC Restaurant Brands
01.2018 - 02.2024
- Responsible for ensuring team members display incredible service towards customers daily
- Ensuring correct procedures are followed on each shift including health and safety procedures
- Provided on-the-job training to new staff members
- Ensured all safety and sanitation regulations were met throughout the shift
- Conducted weekly inventory of supplies, equipment, and food items
- Resolved customer complaints in a timely manner
- Maintained accurate records of daily transactions and deposits
- Developed strategies for improving operational efficiency and customer service levels
- Communicated clearly with employees regarding job duties, expectations, and policies
- Taught staff upselling techniques to meet revenue targets
Education
High School Diploma -
Kelston Girls High School
12.2017
Skills
- Communication skills
- Time management skills
- Leadership skills
- Safety Awareness
- Team Building and Leadership
- Upselling and Cross selling
- Attention to Detail
- Training Management
References
- Precious Leaupepe; KFC Restaurant Manager 02108196923
- Catherine Bentley; KFC Assistant Manager 0272205959
Timeline
Assistant Store Manager
Restaurant Brands NZ
02.2024 - Current
Health and Safety Team Leader
KFC Restaurant Brands
02.2019 - Current
Shift Supervisor
KFC Restaurant Brands
01.2018 - 02.2024
High School Diploma -
Kelston Girls High School