Summary
Overview
Work History
Skills
Timeline
TruckDriver

Fiona Stewart

Taupo,WKO

Summary

Aiming to achieve a fulfilling work-life balance, prioritizing alignment with personal values. Continuously developing both professionally and personally, possessing strong adaptability and upskilling ability. Resourceful, excelling in handling diverse job requirements and driving company objectives. Reputation for exceptional productivity, bringing organisation, reliability, and hard work to the table. Maintaining efficient operations to strengthen team performance and maximize overall efficiency. Known for dedication, organisation skills, effective communication, and attention to detail.

Overview

14
14
years of professional experience

Work History

Picker/Packer Warehouse Assistant

Hellers NZ Ltd
10.2024 - 12.2024
  • Helped with picking and packing on pallets customer orders, assisted in helping with weekly stocktake, warehouse cleaning and keeping shelves stocked and warehouse tidy.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Customer Service Representative and Freight Sorter

NZ Couriers
04.2022 - 01.2023
  • Worked as a customer service representative, answering calls, administration, in-charge of Health & Safety, cash sales, end of day procedure, parcel sorting, damaged freight and various other freight administration.
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Loaded and unloaded trucks.
  • Blocked and braced freight to prevent shifting and product damage during transport.
  • Inspected freight for any damage or faults prior to loading.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Sorted and organized packages to make deliveries to correct address.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Maintained clean, orderly work environment free of hazards.

Housekeeping Cleaner

Chevron Motel
04.2022 - 12.2022
  • Contracted to help motel managers with housekeeping services.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Operated electronic backpack vacuums and floor sweepers.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to professional house cleaning checklist.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Verified cleanliness and organization of storage areas and carts.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Handled requests for extra linens, toiletries and other supplies.
  • Changed bed linens and collected soiled linens for cleaning.
  • Washed and put away kitchen dishes, utensils and glassware.

Housekeeping Cleaner

The Village Resort
04.2022 - 09.2022
  • Taupo
  • Contracted to help motel managers with housekeeping services.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Operated electronic backpack vacuums and floor sweepers.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Rotated linens in storerooms and replenished when supplies ran low.

Front Desk Administrator and Housekeeping Cleaner

Tui Oaks Motel
11.2021 - 04.2022
  • Contracted to help motel owners put in place systems and in-house management practices
  • Some of the duties include relief management, back-up cleaning, front counter, payroll, accounts, social media administration, increasing revenue through budgeting and marketing co-ordination.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Adhered to professional house cleaning checklist.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.

Business Manager

Fergusson Lockwood & Associates Ltd
11.2010 - 02.2022
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Assisted with hiring process and training of new employees.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.

Skills

  • Strong Written Communication
  • Administrative Support
  • Autonomous Worker
  • One of my biggest attributes is adaptability in diverse environments, although I can at times lack confidence in myself, I have been told that I have exceptionally good people skills
  • Freight Handling Expertise
  • Loading and unloading
  • Product identification
  • Logistics administration
  • Administration and reporting

Timeline

Picker/Packer Warehouse Assistant

Hellers NZ Ltd
10.2024 - 12.2024

Customer Service Representative and Freight Sorter

NZ Couriers
04.2022 - 01.2023

Housekeeping Cleaner

Chevron Motel
04.2022 - 12.2022

Housekeeping Cleaner

The Village Resort
04.2022 - 09.2022

Front Desk Administrator and Housekeeping Cleaner

Tui Oaks Motel
11.2021 - 04.2022

Business Manager

Fergusson Lockwood & Associates Ltd
11.2010 - 02.2022

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Fiona Stewart