Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Fiona Yang

Fiona Yang

Auckland,New Zealand

Summary

As a second-year Finance and Commercial Law student at the University of Auckland, I have developed a strong foundation in financial principles and a keen interest in banking. My experience in retail, as a Sales Assistant has equipped me with exceptional customer service skills and the ability to communicate effectively in both English and Chinese. My strong time management skills are evident from successfully juggling work and university commitments, highlighted by my achievement of NZQA Levels 2 and 3 with Excellence endorsement. Motivated to transition my customer service expertise and academic foundation into the banking sector, I am committed to delivering outstanding service and contributing positively to the team.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

S.A.M Singapore Maths
09.2023 - Current
  • Assisted with student registration, maintained student records, and provided support in coordinating educational programs and events.
  • Acted as the primary point of contact for internal and external communications, including answering phone calls, responding to emails
  • Assisted in managing finances, processing invoices, and handling petty cash, ensuring timely and accurate financial transactions.
  • Managed daily operations, ensuring the office environment was organized and efficient. This included maintaining supplies, handling mail, and overseeing office equipment maintenance.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Retail Sales Assistant

Smith and Caughey's
07.2022 - Current
  • Assisted customers with prompt and polite support in person and via telephone, taking interest in their needs and concerns to provide thoughtful advice and product recommendations.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance, consistently meeting and exceeding sales targets.
  • Assisted customers with personal shopping using second language abilities to ensure a positive shopping experience.
  • Utilized the Point of Sale (POS) system to process transactions efficiently and accurately.

Store assistant

JimiJimi x Cha+
09.2020 - 01.2024
  • Greeting customers and supervising their order
  • Preparing Customer orders
  • Provided training to colleagues
  • Managed customer complaints with prompt, mutually beneficial resolutions.

Store assistant

Classic Bakehouse
12.2019 - 09.2020
  • Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience

Education

Bachelor of Commerce - Finance and Commercial Law

University of Auckland
Auckland
10.2025

NZQA Level 3 - Accounting, Economics, Business Studies

Epsom Girls Grammar School
Auckland, AUK
10.2022

Skills

  • Bilingual (Fluent Chinese and English)
  • Time management skill
  • Team coordination
  • Client Relationship Management

Languages

English
Native
Chinese (Mandarin)
Fluent

References

Raewyn

Smith and Caughey's Fine Foods department manager

021 077 3112

finefoods@smithandcaugheys.co.nz


Vincent Wang

Business Owner

021 835 853

hldwwl@126.com

Timeline

Administrative Assistant

S.A.M Singapore Maths
09.2023 - Current

Retail Sales Assistant

Smith and Caughey's
07.2022 - Current

Store assistant

JimiJimi x Cha+
09.2020 - 01.2024

Store assistant

Classic Bakehouse
12.2019 - 09.2020

Bachelor of Commerce - Finance and Commercial Law

University of Auckland

NZQA Level 3 - Accounting, Economics, Business Studies

Epsom Girls Grammar School

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Fiona Yang