Fiona Young
Auckland,AUK
Summary
An organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to reach goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Team Leader
Census/Statistics New Zealand
11.2022 - 03.2023
- Conducted training and mentored team members to promote productivity and commitment to completing assigned duties.
- Held weekly team meetings to inform team members of company news and updates.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted in the recruitment of new team members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Updated tracking spreadsheets for process monitoring and reporting.
Customer Service Representative
UPS Freight
08.2012 - 08.2014
- Promptly responded to inquiries and requests from prospective customers.
- Updated account information to maintain customer records.
- Providing pricing and quotes for freight imports from global markets.
- Tracked and traced shipments from global markets.
- Delivered prompt service to prioritize customer needs
- Updated account information to maintain customer records
Telephone Account Manager - Contract
Office Max
12.2011 - 03.2012
- Telephoned customers to discuss and ascertain needs, tailor solutions, and close deals.
- Kept detailed records of daily activities through an online customer database.
- Contributed to team objectives in a fast-paced environment.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
Commission Agent
Retail Therapy
01.1998 - 12.2011
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Identified issues, analyzed information, and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
Education
Bachelor of Arts - Counselling/Psychology/Sociology
Massey University
Auckland11.2023
Skills
- MS Office Suite
- Team Management
- Account Management
- Staff Training
- Safety Processes
- Sales Expertise
- Effective Customer Service
- Professional Improvement
- Intelligence Gathering
- Attention to Detail
- Verbal and Written Communication
- Client Support
Certification
- Ceramic Teacher Diploma, Duncan Studios, 1996
- University of Auckland, Sales Skills, 2004
- Floristry, NZ Career Academy - 2017
- Nail Technician, Premier Institute of Education. 2020
- Counselling Skills, The Career Academy, 2020
Timeline
Team Leader
Census/Statistics New Zealand
11.2022 - 03.2023
Customer Service Representative
UPS Freight
08.2012 - 08.2014
Telephone Account Manager - Contract
Office Max
12.2011 - 03.2012
Commission Agent
Retail Therapy
01.1998 - 12.2011
Bachelor of Arts - Counselling/Psychology/Sociology
Massey University
- Ceramic Teacher Diploma, Duncan Studios, 1996
- University of Auckland, Sales Skills, 2004
- Floristry, NZ Career Academy - 2017
- Nail Technician, Premier Institute of Education. 2020
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