Fiona ANDERSON
Change Manager I PROSCI
Hamilton,NZ
Summary
Strategic and creative change management practitioner delivering change plans that realise business benefits and return on investment. A skilled, people-centric professional with the ability to work with leaders at all organisational levels. Excellent stakeholder management and relationships. An astute communications planner and writer. An organised an effective operator who excels in complex and challenging environments.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Change Manager
Foodstuffs South Island
03.2023 - Current
- Change
- Engaging and supporting stakeholders through the change journey
- A change and project professional who develops, and executes delivery of large, complex programmes
- Creates and embeds cohesive and compliant governance solutions to enhance stakeholders’ understanding and achievement of strategic goals
- Demonstrates strong communication skills by selecting and leveraging the right channels, content, and tone of voice to ensure information is accessible to internal and external audiences across multiple projects and locations
- Daily rate contractor
- Foodstuffs South Island a 100% New Zealand owned and operated supermarket group
- Projects:
- Implementation of the PPM tool, Planview, across the ePMO Strategic Projects allowing for better decision making and planning at Project and Portfolio level
- Business Process Optimisation & Robotic Process Automation, Value Stream mapping and Capability Establishment – across the entire business
- Assessed scope and scale of both change projects to determine appropriate change approach to achieve required outcomes
- Followed FSSI Change Framework to manage and deliver across the full change lifecycle
- Developed and rolled out change approach, impact assessments, communications and change activities plans and business readiness
- Influence programme and project managers on the value of change, and supported business leaders in their change roles and responsibilities
- Development of stakeholder identification and analysis for each project
- Analyse impact, learning and readiness, developing change and comms plans to address and mitigate gaps
- Monitored progress, assess impact, adoption, and utilisation to ensure benefits were achieved
- Prepare SteerCo materials demonstrating change management progress including change activities, blockers and decisions required
- Presentation of materials to Steerco members
- Created communications plans based on Stakeholder analysis and realisation of benefits, with particular focus on identifying effective key messages, tone and key messages
- Designed and managed project SharePoint establishing a single source of truth for Programme and Project members
- Actively promoted a ‘self-serve’ culture of learning and awareness, reducing reliance on PMO support for information
- Communication of deadlines, updates, and key deliverables to ePMO team members ensuring programme and project understood the purpose, objectives, and delivery expectations in an impactful way
- Created training videos
- Write required communications including regular Planview Updates newsletters for ePMO
- Supported implementation partners in developing learning plans appropriate for FSSI audience
- Developed and implemented a series of engagement activities including gamification
Change Manager
Lagom Consultancy
11.2021 - 02.2023
- Provincial Education Group: Early Child Education providers
- 75 centres moving to a single student management system, through the introduction of a new software platform
- Four-month contract to develop and implement the Discover change plan
- Lead change programme for implementation of Discover including development of Change strategy
- Identify and track resistance through development of risk and resistance plans by identifying risks and resistance and developing appropriate mitigation strategies
- Develop and operationalise the Change management approach/plan creating the opportunity to track adoption and usage through organisational, individual and sponsor measurements using PROSCI tools including PCTs
- Prepare a Change management project plan with the ability to track progress across all Change activities
- Develop a Training approach plan including deliverables, objectives, outcomes, and success measures in conjunction with the learning lead
- Represent Change approach and progress to SteerCo and sponsors
- Create the communication strategy including identifying audiences, key messages, channels, and activities
- Identify stakeholders through stakeholder analysis enabling appropriate communications to specific audiences
- Conduct impact assessment using PROSCI 10 aspects of change, focussing on key areas including technology, people, roles, skills, systems etc
- Manage and support change analyst to produce Change documents and plans
Change Manager
Kainga Ora
11.2021 - 11.2022
- Design, implement change plans and strategies for various initiatives within Construction and Innovation including Liquidated Damages and Full Universal Design
- Identify, create and track resistance, sponsor and risk plans across initiatives
- Utilise the PROSCI methodology including ADKAR to facilitate, implement and lead change across Construction and Innovation
- Support and influence senior leaders in leading change and change strategies through the CLARC frameworks
- Conduct impact analysis through focus groups and questionnaires
- Support the development of learning products, including infographics, video and onsite learning
- Identify and map stakeholders across the organisation
- Prepare communications plans and strategies with a focus on stakeholder engagement ensuring the key messages and stakeholders are defined and appropriately communicated through key channels
- Assist internal comms with stories for publishing on internal intranet
- Assist with learning activities in developing and writing material and organising logistics for Full Universal Design learning video, full colour infographic and onsite experiential learning workshops
- Support the monthly Need to Know large Teams meeting (150+ attendees) by identifying topics and speakers from across the business and working with them to ensure presentations are ready and appropriate
Project Change Manager
Waikato District Health Board
08.2021 - 10.2021
- Project Managed the delivery of 900 Enterprise Reports back into the business, by developing a plan, managing risks and Issues, and engaging stakeholders
- Coordinated and tracked the UAT testing which involved identifying and communicating with SMEs and stakeholders from across the business, involving them in the testing process
- Produced weekly communications for release organisation wide detailing the release of weekly reports
- Completed project documentation as required
- Lead project meetings including the project working group on a biweekly basis
Change Manager
Waikato Shared Service (WLASS)
Hamilton , New Zealand
10.2020 - 12.2020
- Development and creation of a change methodology/framework for the Opportunity Development process, identifying process and artefacts to ensure successful delivery and support of projects and business cases
- Engaged with regional stakeholders to gather information and feedback on communications and change for various projects
- Developed communication plans and strategies for key release of business plan to stakeholders
Project Manager
Fonterra
Hamilton , New Zealand
07.2020 - 09.2020
- Preparation of Project documentation including Concept docs and Programme Charter and Programme schedule
- Identifying key programme milestones
- Identifying and tracking programme risks and issues in line with Fonterra risk management strategy
- Leading project update meetings with SMEs
- Developing and leading stakeholder management workshop to identify key stakeholders and ensuing communication preferences
- Collation of key management reporting material including scheduling meetings and working with team members to get appropriate slide material
Senior Project Coordinator
ASB
03.2020 - 07.2020
- Preparation of governance packs ahead of Steering Committee and Working Group meetings
- Tracked and managed project risks and issues in line with ASB governance and risk management strategies
- Provided support to the Change Agent Network (Leading Light Squad) including preparation of FAQs and presentation packs and action tracking
- Provided Minutes and tracked actions for key Governance meetings and committees
- Returned to New Zealand for family reasons Nov 2019
Change Manager
Reinsurance Group of America,
London, United Kingdom
04.2019 - 10.2019
- Developed Communications and Business Change strategy and plan for the Our People workstream in the Office Move Programme
- Developed and managed detailed Comms and Change plan for the Our People workstream on the Office Move Programme, including identification of key milestones and dependencies
- Worked with Stakeholders across the Programme to seek to influence and inform as well as gather data and information
- Developed resistance, communications, sponsorship and learning plans
- Provided weekly and monthly status updates and reporting across the workstream
- Managed Risks and Issues of the Our People workstream on the Office Move Programme with attention to RAG rating and escalation and mitigation
- Produced, wrote and edited monthly newsletter
- Designed, edited and maintained Programme SharePoint site
- Provided Minutes and Actions, follow through for key workstream meetings including Steering Committee
- Tracked and updated actuals v forecast on £3m budget for Omnilife project
- Contributed to Programme Governance, setting up Committees, and preparation of packs.
PMO
Grant Thornton
London, United Kingdom
11.2018 - 04.2019
- Created communications and stakeholder plan for Initiation phase of the programme, identifying key milestones and dates and deliverables
- Established status reporting cadence to enable delivery of key practice data for senior stakeholders
- Delivered PMO standards and processes ensuring effectiveness and quality of EA PMO
- Tracked and processed invoices of 3rd party contractor from timesheet through to issue
- Collaborated with Grant Thornton marketing on key communications activities, including establishing the programme as a standalone practice
- Organised Enterprise Applications internal roadshow across the UK including booking venues, arranging meetings and stakeholder attendance
- Produced key trade show event, including marketing materials, liaising with organisers to arrange stand, access and promotion material, along with social media follow through and promotion
- Provided support at senior governance and pitch meetings, minute taking, and action follow through
- Produced first draft of initiation delivery plan
- Head hunted for the Change role at RGA
PMO
Masthaven Bank
London, United Kingdom
05.2018 - 09.2018
- Established Change and Business Systems Governance in conjunction with senior stakeholders and Head of Change and Business Systems
- Created communications and change strategy including plan for the unit including stakeholder plans to ensure buy in and support for the programme of work across the business
- Provided ongoing support of Governance committees gathering and preparing information for packs and agendas
- Established and maintained the RAID Log ensuring Risks and Issues are being managed across the programme
- Captured and collated key information on performance from project managers on a bi-weekly basis to meet the requirements of the project team, sponsors and stakeholders
- Responsible for the timely and accurate upkeep of the Change Log, logging all prospective changes from across the business, including working with the Change Champion network to ensure process was followed
- Wrote communications and stakeholder plan with the objective of raising the profile of the function within the business.
Manager
Kiwibank
Auckland , New Zealand
07.2016 - 03.2018
- Delivered external and internal communication strategies for a tranche of the Branch Transformation Network programme including managing media, community stakeholders and internal stakeholders
- Managed team of five including communication specialists, campaign specialist, service performance analyst and operations co-ordinator, through all facets of performance management
- Created and event-managed annual Sales and Service Leadership conference
- Improved Leadership Comms strategy by introducing social media strategy (Workspace), Leadership conference and series of conference calls
- Produced Comms plan and provided Comms support for the move into refurbished offices
- Fostered collaborative planning and engagement sessions through meeting and workshop management
Communication & Engagement
Deutsche Bank Group
London, United Kingdom
05.2014 - 06.2016
- Managed risk, issue, assumptions, and dependency, aligning risk management framework with Programme risk management policy, and managing risk escalation
- Coordinated resource data, and governance packs (Steering Committee, Programme Implementation Boards, Supervisory Committee)
- Recruited and managed three PMO analysts to embed and maintain robust processes and standards
- Demonstrated return on investment by tracking and analysing effectiveness of communications through myDB analytics, event and call attendance, and e-newsletter engagement
- Delivered a holistic view of internal communications activities across the programme, the function, and the bank by implementing a communications plan with clear milestones and outcomes
- Developed and managed internal communications channels, creating and publishing content for the internal social media platform (myDB site), a weekly bulletin, video channels, conference calls, and events
- Developed and maintained communications with stakeholders to ensure staff and programme team members are well informed and engaged
- Between Jan
- And Apr
- 2014, I took bereavement leave
PMO LEAD, CONDUCT RISK PROGRAMME
05.2013 - 12.2013
PMO, OPERATIONAL READINESS, CFO PROGRAMME
Credit Suisse
02.2013 - 05.2013
PMO
RBS M&IB
06.2012 - 02.2013
PMO
RIGHTSHORING, RISK | RBS M&IB
09.2011 - 06.2012
PMO
HSBC
09.2010 - 08.2011
PMO
PAYMENTS TOM PORTFOLIO, Lloyds Banking Group
07.2010 - 09.2010
PMO
Aviva Europe
09.2009 - 07.2010
News Producer
Television New Zealand and TV3
01.2007 - 01.2008
News Producer
AP Television News
01.2005 - 01.2007
Education
Systems: Microsoft 365: Teams, Excel, Word, PowerPoint, SharePoint - undefined
MSc - Business Psychology
London Metropolitan University
London 2009 - 2011
MA - Journalism
University of Westminster
03.2003 - 10.2006
BA - Politics and History
University of Waikato
1990
Skills
Stakeholder management
Communication planning
Writing
Change management strategy
Change management planning and delivery
End-to-end change management
Resistance planning
Training needs analysis
Training delivery
Certification
Fiona Anderson CV November 2022
Timeline
Change Manager
Foodstuffs South Island
03.2023 - Current
Change Manager
Lagom Consultancy
11.2021 - 02.2023
Change Manager
Kainga Ora
11.2021 - 11.2022
Project Change Manager
Waikato District Health Board
08.2021 - 10.2021
Change Manager
Waikato Shared Service (WLASS)
10.2020 - 12.2020
Project Manager
Fonterra
07.2020 - 09.2020
Senior Project Coordinator
ASB
03.2020 - 07.2020
Change Manager
Reinsurance Group of America,
04.2019 - 10.2019
PMO
Grant Thornton
11.2018 - 04.2019
PMO
Masthaven Bank
05.2018 - 09.2018
Manager
Kiwibank
07.2016 - 03.2018
Communication & Engagement
Deutsche Bank Group
05.2014 - 06.2016
PMO LEAD, CONDUCT RISK PROGRAMME
05.2013 - 12.2013
PMO, OPERATIONAL READINESS, CFO PROGRAMME
Credit Suisse
02.2013 - 05.2013
PMO
RBS M&IB
06.2012 - 02.2013
PMO
RIGHTSHORING, RISK | RBS M&IB
09.2011 - 06.2012
PMO
HSBC
09.2010 - 08.2011
PMO
PAYMENTS TOM PORTFOLIO, Lloyds Banking Group
07.2010 - 09.2010
PMO
Aviva Europe
09.2009 - 07.2010
MSc - Business Psychology
London Metropolitan University
2009 - 2011
News Producer
Television New Zealand and TV3
01.2007 - 01.2008
News Producer
AP Television News
01.2005 - 01.2007
MA - Journalism
University of Westminster
03.2003 - 10.2006
Systems: Microsoft 365: Teams, Excel, Word, PowerPoint, SharePoint - undefined
BA - Politics and History
University of Waikato
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