Fiona Sarah Elizabeth Tiriti Clark
Port Waikato,AUK
Summary
Compassionate professional with a strong background in life skills development and client advocacy. Known for effective communication and problem-solving abilities, focused on empowering individuals in crisis to achieve personal goals and improve their quality of life.
Overview
23
23
years of professional experience
Work History
Residential Support Worker FT
Emerge Aotearoa
Papatoetoe, Auckland
09.2025 - Current
- Supported individuals with daily living activities and personal care tasks.
- Assisted clients in developing life skills and enhancing independence.
- Helped residents with activities of daily living, grooming, and feeding.
- Supported clients in developing independent living skills such as cooking or laundry.
- Educated clients about healthy lifestyle habits such as nutrition and exercise.
- Provided emotional support to residents during difficult times.
- Provided guidance and support to residents in crisis situations.
- Collaborated with team members to create supportive care plans.
- Monitored client progress and reported observations to supervisors.
- Communicated effectively with clients, families, and support staff.
- Participated in training sessions to improve service delivery techniques.
- Monitored resident safety and security at residence and on outings in community.
- Assisted with medication administration and management as needed.
- Dispensed medications and documented passes to update individual records.
- Monitored clients' health conditions and reported any changes or concerns immediately.
- Recorded participants' daily progress, noted trends, and addressed negative strategies to help redirect actions and improve progress.
- Worked with residents to develop meal preparation and cleaning skills.
- Developed and implemented behavior modification plans for challenging behaviors.
- Ensured that all policies and procedures were followed at all times.
Residential Support Worker PT
Emerge Aotearoa
Papatoetoe, Auckland
11.2023 - 09.2025
- Assisted clients in developing life skills to enhance independence and self-sufficiency.
- Supported individuals with daily living activities and personal care tasks to promote comfort and well-being.
- Monitored client progress and reported observations to supervisors to inform care adjustments.
- Collaborated with team members to create supportive care plans.
Recovery Support Worker FT
Challenge Trust, Recovery Solutions , Emerge Aotearoa
Papatoetoe, Auckland
05.2003 - 05.2023
- Facilitated recovery planning sessions with clients to identify personal goals.
- Conducted individual and group therapy sessions to identify client needs and create effective strategies for managing addiction symptoms.
- Provided emotional support during individual counseling and group therapy sessions.
- Developed and implemented safety plans with clients, improving crisis management strategies.
- Advocated for client needs within the recovery process and support systems.
- Assisted clients in developing and maintaining recovery plans.
- Facilitated peer support groups to encourage social interactions among members.
- Organized workshops on coping skills and wellness activities for clients.
- Supported clients in navigating through various systems such as the court system or welfare programs.
- Engaged with clients outside of scheduled visits by making phone calls or visiting homes.
- Provided crisis intervention when necessary by responding quickly and appropriately to any situation that may arise.
- Counseled clients on the importance of continued abstinence from drugs or alcohol as well as healthy lifestyle choices.
- Coordinated resource referrals for clients, enhancing access to essential community services.
- Maintained accurate records of all services provided to each client in accordance with agency standards.
- Participated in team meetings to discuss best practices for providing quality care.
- Collaborated with other healthcare professionals to ensure comprehensive treatment plans were developed and followed.
- Collaborated with physicians and other health team members to develop patient plans of care based on ongoing patient assessments.
- Communicated with external organizations, social workers and others regarding patient's benefits and resources.
- Developed relationships with community organizations and resources for referral purposes.
- Supervised medication administration according to physician orders.
- Coordinated discharge planning for successful transition into aftercare services.
- Organized recreational activities that allowed clients to practice healthy coping skills in a safe environment.
- Referred patients for community support outside of treatment and medical providers.
- Assisted with job searches by helping create resumes, providing interview tips.
- Transported clients to appointments and meetings when needed.
- Advocated for clients' rights within their community.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Assisted in implementing programs to improve patient retention and patient success in treatment.
- Completed drug and alcohol assessments for adolescent and adult patients to determine needed level of care.
- Completed drug and alcohol assessments for adolescent and adult patients to determine needed level of care.
Education
Some College (No Degree) -
Tangaroa College
Clover ParkSkills
- Client advocacy
- Disability support
- Client assessments
- Behavioral support
- Life skills development
- Care plan management
- Behavior management
- Nonviolent intervention
- Compassionate care
- Personal care assistance
- Activity planning and engagement
- Mental health awareness
- Attention to detail
- Record keeping
- Problem solving
- Team collaboration
- Training participation
- Disability advocacy
- Behavior modification
- Effective communication
- Multicultural sensitivity
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$0/hr - $32/hrTimeline
Residential Support Worker FT
Emerge Aotearoa
09.2025 - Current
Residential Support Worker PT
Emerge Aotearoa
11.2023 - 09.2025
Recovery Support Worker FT
Challenge Trust, Recovery Solutions , Emerge Aotearoa
05.2003 - 05.2023
Some College (No Degree) -
Tangaroa College