Fionna Samaeli
Summary
Proven leader with extensive experience at Rainbows End Theme Park, adept in staff training and development, and operational efficiency. Excelled in enhancing customer satisfaction and safety, achieving significant improvements in team performance. Skilled in strategic planning and complex problem-solving, with a strong focus on results through effective communication and team leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Attractions Training and New Recruit Manager
Rainbows End Theme Park
10.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed staff performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Ride Supervisor
Rainbowsend Theme Park
01.2018 - 10.2020
- Conducted thorough investigations into any incidents or accidents involving rides under supervision, implementing corrective actions when needed.
- Enhanced guest satisfaction by ensuring efficient ride operations and addressing issues promptly.
- Resolved guest complaints professionally and efficiently, maintaining a positive park atmosphere.
- Streamlined standard operating procedures by conducting regular reviews and implementing necessary adjustments, boosting overall efficiency and staff performance.
Training Assistant
Rainbows End Theme Park
05.2017 - 08.2018
- Organized training materials inventory, streamlining access to resources for trainers and participants alike.
- Enhanced employee skillsets by developing comprehensive training materials and resources.
- Assisted in the evaluation of training effectiveness through data analysis, leading to continuous improvements in course content.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Amusement Ride Operator
Rainbows End Theme Park
10.2015 - 05.2017
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
Volunteer
St Johns Ambulance
04.2017 - 04.2017
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Certificate IV - Business Management
Best Pacific Institute of Education
Auckland, NZ2017
High School Diploma -
Redbank Plain State High School
Brisbane12.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management and Development
- Strategic Planning
- Managing Operations and Efficiency
- Hiring and Training
- Intermediate knowledge of Microsoft office
- Data Entry
Certification
- Certified Health and Safety Representative, Rainbows End - current
- First Aid
- Fire Warden, Rainbows End
- Leadership Development Programme, Ice House
Timeline
Attractions Training and New Recruit Manager
Rainbows End Theme Park
10.2020 - Current
Ride Supervisor
Rainbowsend Theme Park
01.2018 - 10.2020
Training Assistant
Rainbows End Theme Park
05.2017 - 08.2018
Volunteer
St Johns Ambulance
04.2017 - 04.2017
Amusement Ride Operator
Rainbows End Theme Park
10.2015 - 05.2017
Certificate IV - Business Management
Best Pacific Institute of Education
High School Diploma -
Redbank Plain State High School
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