Firoz Sait
Dunedin,Otago
Summary
· Establish and maintain healthy and positive relationships with residents.
· Ensure the resident fully understands the role of the Support Worker and feels encouraged and comfortable seeking contact and assistance.
· Actively strengthens relationships with team members and management.
· Promote and facilitate two-way working relationships with key stakeholders and other community groups.
· Demonstrates positive working relationships with residents and family/Whanau. Maintains clear and concise records and acts to resolve any potential issues.
· Reports any risk or concerns to the Line Manager. Responsible for assessing clients’ support needs through focussing on their strengths, abilities and resources and how best to enhance these to achieve the clients’ goals and support recovery.
· Responsible for working collaboratively with clients and their families/whanau to access information, education, resources and support to develop skills and independence in the community of their choice.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community support worker
10.2017 - Current
- Providing essential support to key care workers
- Running group sessions for the more challenging client
- Ensuring the safety of the clients in and out of the home
- Support, care for, educate and encourage individuals and groups of people with an intellectual disability and behavioural problems in their daily living situations
- Support them to grow and increase their independence
- Support them to stay healthy and well.
Cabin Crew Member
INTERISLANDER
09.2016 - 10.2017
- Greet and deal with customers in a prompt courteous and willing manner
- Ensure customers are kept fully informed in the event of delays or disruptions
- Food products are managed effectively and efficiently in respect of stock rotation, removal and wastage
- Receiving payment by cash, cheque, credit card and vouchers
- Dealing with customers affected by delayed or disrupted sailings in a helpful and sympathetic manner.
Manager
Pandan Asian Cuisine Ltd
02.2014 - 09.2016
- Customer service
- Purchase Management
- Negotiating best prices with trade suppliers
- Liaising with the head chef to develop the menu
- Responsible for recruiting, training & developing restaurant staff
- Cost control.
Administration Manager
Omar & Nina Ltd
02.2012 - 11.2014
- Customer service
- Preparing staff roaster
- Establish Office policies and procedures
- Purchase Management
- Monitor and evaluate Staff performance
- Establish Office policies and procedures
- Communicate with patients regarding inquiries and complaints
- Liaising with Government organizations
- Communicate with suppliers and equipment providers.
Education
Bachelor Of Social Work - Social Work
Sabarmathi University
India08.2019
Diploma in Business Management -
School of Business and Government, Wellington
01.2010
Bachelor of Arts -
University of Calicut, India
01.2003
Skills
- Quick learner
- Exceptional communication skills
- Target driven
- MS Windows proficient
- Creative problem solver
- Cash flow management
- Strong client relations
- Proficient in cash management
- Can do attitude
- POS systems expert
- Negotiation Skills
- Team player
Accomplishments
STCW certificate (First Aid, Fire Fighting, Personal survival Technique, Food & safety, Customer service excellence etc)
References
- Nathan, Team leader, CCT, 0211928772
- Glenn Torres, Team Leader, Interislander, 0272649331
- James, General Manager/ Accountant, Pandan Ltd, 0211792690
Certification
Current First aid certificate
Mental health and well-being level 4
Timeline
Community support worker
10.2017 - Current
Cabin Crew Member
INTERISLANDER
09.2016 - 10.2017
Manager
Pandan Asian Cuisine Ltd
02.2014 - 09.2016
Administration Manager
Omar & Nina Ltd
02.2012 - 11.2014
Bachelor Of Social Work - Social Work
Sabarmathi University
Diploma in Business Management -
School of Business and Government, Wellington
Bachelor of Arts -
University of Calicut, India
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