FISI'ILOSE VEATUPU
Swanson,AUK
Summary
Dynamic and motivated professional of Tongan descent, fluent in Tongan, with a strong academic foundation from Otago University, holding a Bachelor of Science in Neuroscience, a Postgraduate Diploma in Health Sciences and Bachelor of Pharmacy. Proven expertise in analytical thinking, management, research, oral presentations, and laboratory work developed through rigorous academic training. Committed to continuous personal and professional development within the health sector, driven by a passion for helping others. Eager to leverage diverse skills and knowledge to contribute effectively in any role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Seamstress
Petilina’s Craft & Sewing Ltd
01.2010 - Current
- SEAMSTRESS
- SHOP ASSISTANT
- CASHIER
- Measured and cut fabric for garment construction according to customer specifications.
- Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
Pharmacist
MaxCare Pharmacy
02.2025 - Current
- Dispensed medications accurately to optimize patient care and safety.
- Conducted medication therapy management to ensure effective treatment plans.
- Collaborated with healthcare teams to enhance patient outcomes and adherence.
- Educated patients on medication usage, side effects, and potential interactions.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
Pharmacist
Unichem Otahuhu Mainstreet Pharmacy
12.2023 - 02.2025
- Implemented inventory management strategies to reduce waste and improve availability.
- Mentored pharmacy interns in clinical practices and regulatory compliance standards.
- Analyzed prescription data for discrepancies and resolved issues proactively.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
Student Pharmacist Intern
Unichem Mainstreet Pharmacy
01.2023 - 12.2023
- Assisted pharmacists in preparing and dispensing medications while ensuring compliance with safety standards.
- Conducted patient medication reviews to promote safe usage and adherence to prescribed therapies.
- Supported inventory management by tracking stock levels and assisting in pharmaceutical ordering processes.
- Collaborated with healthcare professionals to gather patient information and enhance medication therapy management.
- Educated patients on medication regimens, side effects, and proper administration techniques.
- Participated in training sessions to learn about drug interactions, contraindications, and industry regulations.
- Utilized pharmacy software systems for prescription processing and maintaining accurate patient records.
- Engaged in team meetings to discuss workflow improvements and enhance service delivery efficiency.
- Assisted customers in selecting appropriate over-the-counter products for their needs, resulting in increased customer satisfaction.
- Worked closely with healthcare providers to optimize medication therapy management and improve overall patient care.
- Ensured patient safety through diligent verification of medication dosages and interactions before dispensing prescriptions.
- Participated in interdisciplinary care teams to review patient cases, contributing to comprehensive healthcare solutions.
Research Project
School of Pharmacy | University of Otago
01.2020 - 01.2022
- UNICHEM CENTER CITY PLACEMENT 2020
- WARKWORTH PHARMACY RURAL PLACEMENT 2021
- DUNEDIN HOSPITAL PLACEMENT 2021
- RESEARCH PROJECT PHCY430
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
Assistant Residential Assistant
Toroa College | University of Otago
01.2019 - 01.2022
- ASSISTANT RESIDENTIAL ASSISTANT (ARA) SEMESTER TWO 2019
- SUMMER GENERAL LABOURER 2019-2020
- TOROA JUNIOR TUTOR 2020
- SUBWARDEN 2021
- SUBWARDEN 2022
- INTERNATIONAL CONFERENCE PANELIST: WALKING IN TWO WORLDS AS A PACIFIC ISLAND WOMAN WORKING FOR THE UNIVERSITY.
- Conducted regular check-ins with residents to monitor their needs and ensure safety compliance.
- Developed and maintained communication channels for effective information sharing among staff and students.
- Conducted regular safety inspections of common areas and individual units to ensure compliance with local regulations and policies.
- Improved facility cleanliness by organizing and supervising regular maintenance tasks.
- Increased resident retention rates by fostering positive relationships between staff and residents through effective communication strategies.
- Organized training sessions on emergency procedures for both staff members and residents to increase preparedness during crisis situations.
- Assessed potential safety hazards regularly throughout the property grounds and initiated appropriate corrective measures as needed.
- Observed and documented resident progress, reporting recorded metrics to house manager.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Conducted weekly meetings with students to review goals, address issues and provide support.
Education
Bachelor of Pharmacy - Pharmacy
University of Otago
Dunedin, OTA12-2022
Postgraduate Diploma - Health Sciences
University of Otago
Dunedin, OTA12-2019
Bachelor of Science - Neuroscience
University of Otago
Dunedin, OTA08-2018
Year 9 - Year 13 -
St Dominic’s Catholic College, Henderson Auckland
Auckland, AUK12-2014
High School Diploma -
‘Apifo’ou College
Tongatapu09-2010
Ma’ufanga Primary School
Tongatapu01.2007
Kindergarten -
Siulua’s Kindy
Tongatapu01.2001
Skills
- PROVISIONAL VACCINATOR
- PEOPLE SKILLS
- FIRST AID/CPR
- SEWING
- KNITTING
- WEAVING
- PLAY GUITAR
- SCHEDULING
- FLUENT IN TONGAN AND ENGLISH
- SPEAK A LITTLE SPANISH AND MĀORI
- LEARNING KOREAN
- PLAY VIDEO GAMES
- SING
- DANCE
- EVENT PLANNING
- ADMINISTRATIVE WORK
Websites
Accomplishments
- BACHELOR OF PHARMACY with credit 2022
- POSTGRADUATE DIPLOMA IN HEALTH SCIENCES 2019
- BACHELOR OF SCIENCE IN NEUROSCIENCE 2018
- UNIVERSITY OF OTAGO PACIFIC ISLANDS | FOFOA ACCOMODATION AWARD 2015
- NEW ZEALAND UNIVERSITY ENTRANCE
- LEVEL 1 NATIONAL CERTIFICATE OF EDUCATIONAL ACHIEVEMENT WITH MERIT
- LEVEL 2 NATIONAL CERTIFICATE OF EDUCATIONAL ACHIEVEMENT
- LEVEL 3 NATIONAL CERTIFICATE OF EDUCATIONAL ACHIEVEMENT WITH MERIT
- LEVEL 3 MEDIA STUDIES ENDORSED WITH MERIT
- LEVEL 2 RELIGIOUS EDUCATION ENDORSED WITH MERIT
- YEAR 13 SENIOR SCHOLAR IN MEDIA STUDIES
- YEAR 13 DILIGENCE AWARD 2014
- YEAR 13 EFFORT AND ACHIEVEMENT IN CLASSICAL STUDIES
- YEAR 13 EFFORT AND ACHIEVEMENT IN CHEMISTRY AND FOUNDATION ENGLISH
Certification
Certificate of Achievement - Opioid Substitution Treatment in Community Pharmacy - 2025
Certificate of Achievement - Silvasta Training - 2024
Certificate of Accreditation - Emergency Contraceptive Pill Accreditation Training - 2025
Certificate of Achievement - Nirmatrelvir/Ritonavir (Paxlovid) - what a pharmacist needs to know - 2025
Languages
English
Native or Bilingual
Tonga
Native or Bilingual
Spanish
Limited Working
Timeline
Pharmacist
MaxCare Pharmacy
02.2025 - Current
Pharmacist
Unichem Otahuhu Mainstreet Pharmacy
12.2023 - 02.2025
Student Pharmacist Intern
Unichem Mainstreet Pharmacy
01.2023 - 12.2023
Research Project
School of Pharmacy | University of Otago
01.2020 - 01.2022
Assistant Residential Assistant
Toroa College | University of Otago
01.2019 - 01.2022
Seamstress
Petilina’s Craft & Sewing Ltd
01.2010 - Current
Bachelor of Pharmacy - Pharmacy
University of Otago
Postgraduate Diploma - Health Sciences
University of Otago
Bachelor of Science - Neuroscience
University of Otago
Year 9 - Year 13 -
St Dominic’s Catholic College, Henderson Auckland
High School Diploma -
‘Apifo’ou College
Ma’ufanga Primary School
Kindergarten -
Siulua’s Kindy
LEADERSHIP ROLES
- Dispensary Manager/Pharmacist - Maxcare Pharmacy 2025-
- Dispensary Manager/Pharmacist - Unichem Mainstreet Pharmacy Otahuhu 2024-2025
- Holy Cross Parish Henderson Pastoral Council Secretary 2025
- Auckland Tongan Catholic Youth Secretary 2025
- Henderson Tongan Community Youth President 2025
- Henderson Tongan Community Secretary 2024-2025
- Auckland West Zone Youth Groups President 2024
- Toroa College Subwarden/Residential Assistant/Kaiawhina Whare 2019-2022
- University of Otago Science Students Pacific Islands Association - Communication Officer
- University of Otago Class Representative 2015-2018
- Pacific Islands Student Mentor 2015-2020
- Pharmacy School Student Mentor 2020-2022
- University of Otago Neuroscience Representative 2018
- St Dominic's Catholic College School Counsellor - 2014
- St Dominic's Catholic College Senior Mentor - 2014
- Head Girl - 2008
- School Prefect 2006-2008
- Class captain - 2010
Awards
Mateaki Li'oa Award for Services - Toroa College, University of Otago
Andi Shirtcliffe Award for Leadership and University Contribution - University of Otago
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