Fiyaz Bazeer
Wellington,WGN
Summary
Professional bank concierge with a vast experience of serving bank customers through various channels. Successfully completing tasks such as processing transactions, opening accounts and cross-selling bank services. Team player, quick to assist tellers, managers and other staff with various needs to deliver outstanding service. Experienced customer service with over 15 years of experience in Retail and customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Branch Banking Officer
ASB bank Lambton Quay
Wellington, WGN
07.2018 - Current
- On Boarding customers As per AML policies ,servicing ATMs, Branch reporting and foreign exchange).
- Uncovering customers needs by asking effective questions (plans , goals and time frames) and refer them to appropriate channel, home loan, credit cards, personal loans.
- Talking to customers about their Kiwi saver and educating them with Kiwi saver benefits E.g. First home buyers and retirement.
- Educated customers on use of banking website and mobile apps.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Developed prospects for new loans though weekly cold calling
Airline Customer Service Agent
Air NewZeland
Wellington, WGN
08.2015 - 07.2018
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Officer
LS Travel Retail
Wellington, WGN
08.2013 - 07.2015
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked and organized merchandise in front lanes.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained accurate system inventory by correctly inputting data changes.
Energy Consultant
Nova Energy
Wellington, WGN
11.2012 - 06.2013
- Taught customers how to reduce energy usage and directly cut costs with proactive strategies.
- Set up appointments with potential and current customers to promote new products and services.
- Researched potential clients and markets to prepare for appointments.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Used consultative sales approach to understand and meet customer needs.
Branch Manager/Senior Customer Service Specialist
Softlogic Limited
Colombo, Sri Lanka
07.2001 - 07.2012
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Gathered and reviewed customer feedback to improve operations.
- Maintained friendly and professional customer interactions.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Followed through with client requests to resolve problems.
Education
Graduate Diploma - Management
Post Graduate Institute of Management
Sri Lanka03.2011
High School Diploma -
Thurston Collage
Colombo, Sri Lanka01.2000
Skills
- Efficient and Detail-Oriented
- Strong Customer Focused
- Proactive Self-Starter
- Building Customer Trust and Loyalty
- Cash handling expertise
- Developing culture of high performance
cricket/music/cooking/gardening
Playing cricket/ love to listen classic music/ Cooking spice food and Enjoy the Family Time
Timeline
Branch Banking Officer
ASB bank Lambton Quay
07.2018 - Current
Airline Customer Service Agent
Air NewZeland
08.2015 - 07.2018
Customer Service Officer
LS Travel Retail
08.2013 - 07.2015
Energy Consultant
Nova Energy
11.2012 - 06.2013
Branch Manager/Senior Customer Service Specialist
Softlogic Limited
07.2001 - 07.2012
Graduate Diploma - Management
Post Graduate Institute of Management
High School Diploma -
Thurston Collage
Similar Profiles
Carmen Munirih TapeluCarmen Munirih Tapelu
Casual Worker at Mountain Warehouse Lambton QuayCasual Worker at Mountain Warehouse Lambton Quay
Emily GannonEmily Gannon
Sales Assistant at Footlocker Lambton QuaySales Assistant at Footlocker Lambton Quay
Kellie KnightKellie Knight
Customer Specialist at ASB BankCustomer Specialist at ASB Bank