Fletcher Cross
Auckland
Summary
Dynamic and results-oriented professional with a proven track record at Harbour Basketball, where I developed individualized training plans enhancing athlete performance. Expert in effective communication and group leadership, I significantly improved baggage handling efficiency at Air New Zealand. Known for building strong relationships and providing exceptional customer service, I consistently motivated teams to exceed their personal bests and achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Coach
Harbour Basketball
03.2024 - Current
- Developed individualized training plans by assessing athlete strengths and weaknesses.
- Organized outreach programs to promote sportsmanship and community involvement.
- Motivated athletes to strive for personal bests with positive reinforcement and support.
- Analyzed opponent strategies to prepare athletes for competitive scenarios.
Baggage Handler
Air New Zealand
01.2022 - Current
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
Usher
WellingtonNz
01.2021 - Current
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Education
Sports Management - Sport And Recreation
AUT
North Shore Wellington College
Wellington10.2023
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
Additional Information
Reference list
Briar.Franks@wellingtonnz.com
+64 21 268 3815
rachel.mclauchlan@aut.ac.nz
Timeline
Coach
Harbour Basketball
03.2024 - Current
Baggage Handler
Air New Zealand
01.2022 - Current
Usher
WellingtonNz
01.2021 - Current
Sports Management - Sport And Recreation
AUT
Wellington College
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