Fleur Drake
Auckland,Pukekohe
Summary
Creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and equipment maintenance.
Results-focused stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Skilled in interpreting client requests and achieving superior results with every service.
Overview
20
20
years of professional experience
Work History
Independant Hair Stylist
Self-employeed
01.2015 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Recorded notes for future reference about customer preferences and services delivered.
- Monitored current trends to understand fashions and better serve customer needs.
- Worked with men, women and children to complete cuts, colour and treatments on daily basis.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired colour.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Caregiver
Self-employeed
01.2015 - 11.2023
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialisation, and activity while providing personal care assistance.
- Built strong relationships with client to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help client achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individual to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Hairstylist
Servilles
01.2004 - 12.2014
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Increased revenue through effective customer service and inventory management.
- Demonstrated thorough knowledge of all salon products and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and extensions to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Styled hair for customers for special events and occasions.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
No Degree - Hairstyling
Servilles
Auckland, NZ01.2004
Skills
- Relationship Building & Active Listening
- Excellent Communication & Customer Service
- Product Knowledge & Merchandising
- Attention to Detail & Schedule Management
- Client Consultation & Trend Monitoring
- Teamwork & Collaboration
- Appointment Coordination, Multitasking and Organisation
- Creative Thinking & Trend Tracking
- Records Management
- Multitasking and Organization
- Store Opening and Closing
- Colour Theory Expertise
- Outstanding Client Retention
- Light Housekeeping
- Answering Phones
Timeline
Independant Hair Stylist
Self-employeed
01.2015 - Current
Caregiver
Self-employeed
01.2015 - 11.2023
Hairstylist
Servilles
01.2004 - 12.2014
No Degree - Hairstyling
Servilles
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