Fleur Sampson
Auckland
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
28
28
years of professional experience
Work History
Sales Manager
James Dunlop Group
01.2019 - Current
- Increased sales revenue by developing and implementing effective sales strategic panning.
- Developing the skills, knowledge and passion of sales team members to levels that are the best in the industry.
- Ensuring exceeding goals, and profit targets by implementing special price agreements, supply arrangement.
- Support sales team in all respects- enquiries, pricing, product training, customer complaints, PDR's.
- Training sales team on the 7 habits for highly effective people.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for sales staff, fostering professional development and career growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Export Manager Pacific Islands
James Dunlop Group
11.1998 - Current
- Market Research: Conduct thorough market analysis for the Pacific Islands region, identifying export opportunities and trends in various industries.
- Regulatory Compliance: Stay abreast of trade regulations and customs requirements specific to the Pacific Islands, ensuring all export activities adhere to legal standards.
Logistics Coordination: Oversee the end-to-end logistics process, including shipping and distribution to ensure timely delivery of products to the Pacific Islands. - Customer Relationship Management: Build and nurture relationships with clients in the Pacific Islands in residential and commercial sector, understanding their needs and providing excellent customer service to ensure satisfaction.
- specifying fabrics and product sourcing to fit the project needs.
- working with clients direct on interior design specifications, window treatments recommendations in soft furnishings and Blinds. From start to finish.
- Preparing specific Sampling to present quit end of lines designs and clear container load of end of line products.
- Risk Management: Identify and mitigate potential risks related to export activities, including currency fluctuations, geopolitical issues, and supply chain disruptions.
- Strategic Planning: Develop and implement effective export strategies aligned with company goals, staying adaptable to changes in the Pacific Islands market.
- Team Collaboration: Collaborate with cross-functional teams/ commercial dept. Territories . Samoa, Tahiti, Noumea, Rarotonga, Tonga, Fiji, venautu.
Key Account Manager
James Dunlop Group
11.1998 - Current
- Expanded key account base by identifying and cultivating new business opportunities.
- Strengthened client relationships through regular communication and effective problem solving.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Educating Customers on product knowledge best usage applications.
- Customer website training in fabrics and blinds.
- In-store displays - floor stock
- setting up customer promotion period's
- Maintaining in store sampling and vans.
- Retail revivals.
Brand Specialist
James Dunlop Group
01.2019 - Current
- Brand specialist buyer of Zepel Drapery for New Zealand market.
- Stay informed about industry innovations, emerging fabrics, and sustainable practices.
- Collaborate with quality control teams.
- Consider environmental and ethical factors in textile sourcing, promoting sustainability and responsible practices.
- Work with purchasing dept, sample depart teams to ensure stock levels of key designs.
- Stay abreast of fashion and textile trends to anticipate future demands.
Account Manager Commercial - Retail
Soma President
01.1999 - 10.1999
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Retail Manager
Hartleys Limited & Grace
08.1996 - 09.1998
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
Beauty Therapist, Make up Artist
Self Employed
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Increased salon revenue by upselling additional services and retail products to clients.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Provided expert makeup application services for special events such as weddings.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Educated clients on care processes and advised on further care and products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Run workshops for teenagers in skincare
Skills
- Excellent Communication
- Emotional Intelligence
- Client Relationship Building
- Negotiation Expertise
- Effective Communication
- Motivational Skills
- Stress Management
- Goal Setting
- Critical Thinking
Accomplishments
- Individual excellence in servicing key accounts award.
- Received top performing sales person award for highest sales revenue and margin.
- Exceeding sales team budget of 19 million
Timeline
Sales Manager
James Dunlop Group
01.2019 - Current
Brand Specialist
James Dunlop Group
01.2019 - Current
Account Manager Commercial - Retail
Soma President
01.1999 - 10.1999
Export Manager Pacific Islands
James Dunlop Group
11.1998 - Current
Key Account Manager
James Dunlop Group
11.1998 - Current
Retail Manager
Hartleys Limited & Grace
08.1996 - 09.1998
Beauty Therapist, Make up Artist
Self Employed
Certificates and training
- Leadership certificate in the 7 habits.
- SAP Trained
- intec trained
- Microsoft teams
- M-files customer reporting programme
- Power Bi financial reporting
- Halo prism financial reporting
Hobbies
- DIY refurbishment of furniture
- interior Design
Certificates and training
- Leadership certificate in the 7 habits.
- SAP Trained
- intec trained
- Microsoft teams
- M-files customer reporting programme
- Power Bi financial reporting
- Halo prism financial reporting
Hobbies
- DIY refurbishment of furniture
- interior Design
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