Fleur Taylor
11A Zion Road, Birkenhead, Auckland
Summary
Highly motivated Inflight Service Manager with 17 years experience in the aviation industry. All my roles have been people-focused, from customer to leadership and training. As an innovative thinker with a positive attitude, who is continually analysing my performance to achieve maximum outcomes for myself and my employer. With a demonstrated capability of building and fostering relationships across diverse groups. I have excellent communication skills as well as the ability to keep calm under pressure.
Overview
19
19
years of professional experience
Work History
Inflight Service Manager
Air New Zealand
05.2013 - Current
Key responsibilities:
- Safety and welfare of all Cabin Crew and customers, and management of any in-flight incident or emergency.
- Maintain consistent delivery of safety standards and service.
Senior Flight Attendant Line Trainer/Checker and Instructor Evaluator.
Key responsibilities:
- Ensure the standard of competency for Cabin Crew and Trainers during their regulatory training and/or competency assessments.
- Ability to analyse performance and provide appropriate developmental feedback.
Flight Attendant
Emirates Airlines
05.2008 - 08.2012
Ensure the safety and security of all customers while providing premium customer service in the business class cabin.
Cafe Duty Manager
Takapuna Beach Cafe
10.2012 - 05.2013
Flight Attendant
Air Nelson - Air New Zealand
12.2005 - 05.2008
Sole charge Flight Attendant.
Beauty Therapist
Pure Indulgence Skin And Beauty
01.2005 - 11.2005
All beauty therapy services.
Education
Aviation - Flight Attendant - Level 4
National Certificate
2013
Diploma in Beauty Therapy And Applied Aesthetics - Beauty Therapy
National School of Aesthetics
Christchurch, NZ2004
Skills
- Team Leadership
- Training and Development
- Customer service
- Communication
- Providing constructive feedback
Timeline
Inflight Service Manager
Air New Zealand
05.2013 - Current
Cafe Duty Manager
Takapuna Beach Cafe
10.2012 - 05.2013
Flight Attendant
Emirates Airlines
05.2008 - 08.2012
Flight Attendant
Air Nelson - Air New Zealand
12.2005 - 05.2008
Beauty Therapist
Pure Indulgence Skin And Beauty
01.2005 - 11.2005
Aviation - Flight Attendant - Level 4
National Certificate
Diploma in Beauty Therapy And Applied Aesthetics - Beauty Therapy
National School of Aesthetics
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