Fleur Winnaar
Hastings,Hawkes Bay
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
10
10
years of professional experience
Work History
STORE MANAGER
STORM BOUTIQUE
03.2024 - Current
- Lead and manage day-to-day store operations, ensuring smooth and efficient functioning
- Selling techniques and strategy
- Attain sale quotas
- Resolving issues to customers complete satisfaction
- Train, mentor, and motivate staff to enhance performance and customer service standards
- Conduct training sessions for skill enhancement
- Maintain exceptional service standards
- Address customer inquiries and feedback promptly
- Tailored fashion advice
- Inventory Management
- Monitor and manage inventory levels
- Implement control measures and conduct audits
- Oversee merchandise layout and presentation
- Implement recall strategies company's goals and objectives
- Monitor brand consistency across marketing channels and materials
- Maintain high visual merchandising standards to create an appealing instore experience
- Understanding unique selling points of each garment
- Undertaking and managing CRM system
RETAIL OPERATIONS MANAGER
Vision Works Optometrists
08.2022 - 02.2024
- Company Overview: South Africa
- Oversee day-to-day operations and enforce policies
- Ensure smooth functioning of the store
- Lead, motivate, and manage staff
- Conduct training sessions for skill enhancement
- Maintain exceptional customer service standards
- Address customer inquiries and feedback promptly
- Monitor and manage inventory levels
- Implement control measures and conduct audits
- Oversee merchandise layout and presentation
- Implement strategies to attract customers
- Set and achieve sales targets
- Implement sales and promotional strategies
- Ensure accurate cash transactions
- Implement cost-control measures
- Implement security measures
- Develop loss prevention strategies
- Staying informed about industry trends
- Utilize retail management systems
- Stay updated on technological advancements
- Created staff schedules, recruited new employees and conducted performance evaluations to ensure optimal team performance
- Handled marketing functions, social media posts, copywriting, Google my Business, Google AdWords
- Utilised retail management systems to streamline operations and stay updated on technological advancements
- South Africa
MARKETING MANAGER
Vision Works Optometrists
08.2018 - 07.2022
- Company Overview: Head Office/South Africa
- Develop marketing campaigns
- Overseeing the implementation of the marketing strategy which Includes campaigns, events, digital marketing and public relations
- Facilitating the development of the marketing calendar
- Organising promotional activities for new products, including liaising with suppliers to acquire collateral
- Rolling out marketing events and activities required by the Group i.e
- Wellness Days, Hello Neighbour programmes
- Working closely with the Franchisees thereby enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations
- Guiding the day-to-day activities of the marketing team
- Facilitating and advising on the monthly social media calendar, overseeing the social media strategy to align with brand goals and market trends
- Mitigating and resolving social media complaints, as well as responding to complex queries on Vision Works SA's social media pages, ensuring customer satisfaction and maintaining a positive brand image
- Leading the redesign of the company website, adding or removing stock back end on WordPress
- Evaluating the online user experience of the website, advising and implementing all changes
- Designing and implementing social media collateral for social media platforms and Google My Business, and franchisee landing pages
- Head Office/South Africa
Education
Professional Diploma - Business Administration
CTU
South Africa01.2010
Year 12 Certification - University Pass
SANDRINGHAM HIGH SCHOOL
South Africa01.2008
Skills
- Administration
- Microsoft Office Suite
- Leadership
- Creative thinking
- Teamwork
- Effective Communication
- Critical Thinking
- Problem Solving
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Cash Management
References
Provided on request
Timeline
STORE MANAGER
STORM BOUTIQUE
03.2024 - Current
RETAIL OPERATIONS MANAGER
Vision Works Optometrists
08.2022 - 02.2024
MARKETING MANAGER
Vision Works Optometrists
08.2018 - 07.2022
Professional Diploma - Business Administration
CTU
Year 12 Certification - University Pass
SANDRINGHAM HIGH SCHOOL
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