Flinn Hickey
Lower Hutt,WGN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Landscaper
Tidy Up NZ
05.2022 - 12.2023
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Implemented efficient scheduling practices for timely completion of projects, resulting in increased client referrals.
- Installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Collaborated with construction teams to develop comprehensive landscaping plans for residential and commercial properties.
Marketing Manager
Little City Kombucha
06.2020 - 05.2022
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Enhanced company reputation through successful public relations initiatives and positive media coverage.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Spearheaded product launches, collaborating with product development teams to create comprehensive go-to-market strategies that drive sales growth.
- Conducted thorough competitor analysis to stay ahead of industry trends and maintain a competitive edge in the market space.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Worked with graphic designers and writers to establish theme and tone for content.
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
- Continually maintained and improved company's reputation and positive image in markets served.
Courier (Weekend Only - 2nd Job)
Urgent Couriers
03.2019 - 03.2022
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Contacted customers to confirm delivery details and locations.
- Utilized GPS navigation systems to navigate faster routes.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Delivered packages to customer doorsteps and business offices.
- Obtained signatures for delivery documents and packages.
- Managed delivery route for optimal use of time and fuel.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Escalated issues to supervisor for immediate remediation.
Bartender (Night Shifts - 2nd Job)
Thistle Inn
06.2019 - 01.2021
- Served very high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Trained new servers on restaurant policies and procedures.
Head Brewer
Little City Kombucha
11.2018 - 06.2020
- Enhanced product quality by implementing strict sanitation practices and monitoring fermentation processes.
- Managed inventory effectively, ensuring ample supply of raw materials and minimizing waste.
- Increased production efficiency through the optimization of brewing schedules and equipment maintenance routines.
- Developed innovative kombucha recipes, resulting in a diverse product portfolio appealing to various customer preferences.
- Collaborated with sales and marketing teams to promote new products and drive business growth.
- Implemented continuous improvement initiatives, leading to streamlined operations and cost savings.
- Mentored assistant brewers, fostering a culture of teamwork and professional development within the brewery.
- Participated in community events and festivals to increase brand visibility and build strong relationships with customers.
- Led staff training programs on safety protocols and standard operating procedures, promoting a safe working environment within the brewery.
- Collaborated with taproom management to curate an engaging guest experience that showcased the brewery''s product offerings.
- Established a culture of excellence within the brewing team by setting high performance expectations and providing consistent feedback on individual contributions.
- Checked specific gravity and pH of batches.
- Assigned daily work tasks and set weekly schedules.
- Brewed kombucha in the facility producing in excess of 1000L p/week.
- Read temperature, flow and other meters and documented information.
- Dumped, poured and loaded specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
- Took samples everyday to compare quality with specifications.
- Connected pipes between vats and processing equipment.
- Washed production lines and storage containers to maintain clean and efficient work areas.
- Achieved consistent flavor profiles across multiple batches by diligently monitoring key brewing parameters such as temperature, pH levels, and gravity measurements.
- Sourced high-quality ingredients from local suppliers, supporting sustainable agricultural practices while enhancing beer flavor profiles.
Brewery Assistant
Little City Kombucha
04.2018 - 11.2018
Factory Hand
Little City Kombucha
08.2017 - 04.2018
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Loaded and unloaded parts on production line to establish smooth operations.
- Maintained and organized material and product inventory.
- Performed quality checks on products at end of assembly.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Developed and implemented comprehensive cleaning plan for entire building.
Asbestos Removal Specialist
U.E.S
03.2017 - 08.2017
- Enhanced safety measures by implementing thorough asbestos removal procedures and guidelines.
- Streamlined workflow for the team by optimizing task assignments based on individual skillsets.
- Improved project efficiency with meticulous planning and coordination of asbestos removal activities.
- Reduced potential health risks by diligently following established industry protocols and regulations.
- Safeguarded team members'' well-being by consistently monitoring job sites for potential hazards and addressing any concerns promptly.
- Maintained accurate records of all completed work, ensuring proper documentation for clients and regulatory bodies.
- Collaborated closely with other trades on site, fostering positive relationships while coordinating safe and efficient workspaces around shared areas.
- Identified materials requiring removal or special handling.
Courier Dispatcher
Urgent Couriers
03.2015 - 03.2017
- Enhanced delivery efficiency by optimizing routes and assigning drivers based on proximity.
- Managed high-volume order processing, maintaining accuracy and timeliness in dispatching couriers.
- Coordinated with other dispatchers for seamless handoff of tasks during shift changes.
- Resolved customer issues promptly, leading to increased satisfaction rates and repeat business.
- Monitored driver performance, providing constructive feedback to improve overall productivity.
- Collaborated with management to develop strategies for improving operational efficiency and costeffectiveness.
- Ensured compliance with local transportation regulations by monitoring driver documentation and vehicle maintenance records.
- Managed invoicing process efficiently, collaborating closely with finance department to ensure accurate billing information was recorded.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Managed customer accounts and invoicing.
- Managed transportation of extremely important cargo like hospital equipment between cities across NZ.
- International parcel management.
Bartender
Thistle Inn
11.2014 - 03.2015
Stockroom Assistant (After School + Holidays)
Country Road
11.2013 - 01.2014
- Improved stockroom efficiency by implementing a streamlined inventory management system.
- Reduced order processing time by accurately updating the inventory database on a daily basis.
- Supported sales efforts, ensuring timely delivery of products to customers through efficient order fulfillment processes.
- Facilitated smooth warehouse operations by properly labelling, sorting, and storing items according to established procedures.
Education
NCEA Level 3 & University Entrance -
Hutt Valley High School
Lower Hutt, NZ12.2014
Skills
- Residential Landscaping
- Chemical Application
- Customer Service
- Trimming and Weeding
- Landscape Maintenance
- Flexible and Adaptable
- Landscape Equipment Operation
- Weeding Gardens
- Weather Tolerance
- Physically Fit
- Maintaining Equipment
- Good Manufacturing Practices
- Cleaning Procedures
- Quality Controls
- Time Management
- Attention to Detail
- Record Keeping
Timeline
Landscaper
Tidy Up NZ
05.2022 - 12.2023
Marketing Manager
Little City Kombucha
06.2020 - 05.2022
Bartender (Night Shifts - 2nd Job)
Thistle Inn
06.2019 - 01.2021
Courier (Weekend Only - 2nd Job)
Urgent Couriers
03.2019 - 03.2022
Head Brewer
Little City Kombucha
11.2018 - 06.2020
Brewery Assistant
Little City Kombucha
04.2018 - 11.2018
Factory Hand
Little City Kombucha
08.2017 - 04.2018
Asbestos Removal Specialist
U.E.S
03.2017 - 08.2017
Courier Dispatcher
Urgent Couriers
03.2015 - 03.2017
Bartender
Thistle Inn
11.2014 - 03.2015
Stockroom Assistant (After School + Holidays)
Country Road
11.2013 - 01.2014
NCEA Level 3 & University Entrance -
Hutt Valley High School
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