Florence Maamaloa
Christchurch
Summary
I am motivated to constantly develop my skills and grow professionally. I am a fast learner willing to increase my ability in the workforce. I enjoy working with people and willing to go the extra mile to attend to their needs. I work within strict protocols and aim high always.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
Wendekreisen Travel Ltd
08.2022 - Current
- Increased client satisfaction by providing excellent customer service.
- Show-case our vehicles to customers ensuring they know how to function it before they leave.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Strengthened company reputation by delivering exceptional customer service and support.
Holiday Host
Air New Zealand Holiday Host
12.2022 - 01.2023
- Ensured unaccompanied minors were taken well care of between flights and walking them to their flight or collecting them to handover to their family.
- Greeted customers through checkins - helped with baggage ensuring it is safe and within the kgs requirements.
- Helped push wheelchair customer to their flight.
Helpline
Covid Vaccination Helpline
06.2021 - 12.2021
- Worked well in a team setting, providing support and guidance.
Security
Red Badge
01.2019 - 01.2020
- Sports events - Ensured all customers were safe in their right seats by directing them and making sure its a safe environment.
- Concert events - Checking IDs- inspected bags for dangerous goods - securing areas to make sure it is safe.
Education
Diploma in Tourism Management Level 4,5 & 6 - Travel And Tourism Management
New Zealand School of Tourism
Christchurch, NZ01.2020
NCEA Level 1,2 & 3 -
Papanui High School
Christchurch, NZ11.2018
Skills
- Customer service experience
- Willing to serve others
- Self- motivated
- Teamwork
- Flexible
- Time management
Certification
- Senior academic
- Excellence in Leadership
- All rounder trophy
- Excellence in performsnce
Languages
English
Native or Bilingual
Tonga
Professional Working
Timeline
Holiday Host
Air New Zealand Holiday Host
12.2022 - 01.2023
Customer Service
Wendekreisen Travel Ltd
08.2022 - Current
Helpline
Covid Vaccination Helpline
06.2021 - 12.2021
Security
Red Badge
01.2019 - 01.2020
Diploma in Tourism Management Level 4,5 & 6 - Travel And Tourism Management
New Zealand School of Tourism
NCEA Level 1,2 & 3 -
Papanui High School
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