Florence Toimoana
Manurewa Auckland ,Auckland
Summary
Dynamic leader with a proven track record at The Edge Bar and Famer Joe Supermarket, excelling in customer service and POS system mastery. Boosted customer satisfaction through innovative problem-solving and effective team collaboration. Renowned for integrity and accountability, consistently enhancing operational efficiency and exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Bar Supervisor
The Edge Bar
04.2017 - 04.2019
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Checked ID cards and verified bar guests were of legal age.
- Handled $Amount cash on daily basis, which built trustworthiness, and loyalty with owners.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
- Poured and prepared mixed drinks for over Number customers daily.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices to drive continuous improvement within the establishment.
- Improved customer service rankings by resolving issues quickly and accurately.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Cashier Supervisor
Famer Joe Supermarket
01.2013 - 04.2017
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained newly hired sales team in upselling techniques.
- Researched issues to obtain appropriate answers to customer inquiries.
- Submitted reports to senior management to aid in business decision-making and planning.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
Accounting
Samoa College
Apia , Samoa 11.2006
Skills
Excellent Customer Service
Teamwork
Time Management
POS system
Problem Solving
Accountability
Integrity
Timeline
Bar Supervisor
The Edge Bar
04.2017 - 04.2019
Cashier Supervisor
Famer Joe Supermarket
01.2013 - 04.2017
Accounting
Samoa College
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