Florida Bora

Key Skills:

• Customer Relationship Management
• Effective Communication (Verbal and Written)
• Problem Solving and Conflict Resolution
• Empathy and Emotional Intelligence
• Multilingual (Bilingual)
• Time Management
• Knowledge of Customer Service Industry Standards
• Digital agent: email and webchat

Professional Experience:

• Provided excellent customer service by adhering to company standards and resolving inquiries and issues promptly.
• Established and maintained excellent communication and relationships with customers, ensuring high levels of satisfaction.
• Collaborated with different teams, such as Billing and Mercury Broadband NOW, to resolve customer queries and minimize in flight orders during migration processes.
• Demonstrated superior knowledge of the customer service industry, contributing to efficient problem-solving and service delivery.