Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Account Manager
Mainfreight Air & Ocean
08.2022 - Current
Met existing customers to review current services and expand sales opportunities.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Developed strategic partnerships with organizations to create mutually beneficial business relationships
Maintain relationships with Key Accounts, as well as reaching new business targets.
Sales Support Specialist
Mainfreight Air & Ocean
02.2021 - 08.2022
Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
Informed customers of promotions to increase sales productivity and volume.
Negotiated prices, terms of sales and service agreements.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.