Fonua Maka
Auckland,AUK
Summary
Demonstrated ability to cultivate long-lasting client relationships built on trust, integrity, and exceptional service. Proven success to assist and support others to navigate through their own journey and to see them develop and achieve their goals. Strong communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Apprentice Mentor
ETCO
10.2023 - Current
- Developed individualized learning plans for students to address their unique needs and goals.
- Established strong relationships with students, building trust and open communication channels for ongoing support.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Coordinated with other departments involved in mentoring process to ensure seamless support for each participant's journey toward success.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
Training Advisor
Vertical Horzionz
09.2022 - 10.2023
- Work in partnership with employer to support apprentice on learning journey.
- Frequent contact with apprentice to ensure they attend block courses, complete on-jobs study with their verifier.
- Track progress throughout apprenticeship programme and provide guidance and support to enable apprentice to achieve their trade qualification.
- Ensure that apprentices are supported to complete their qualification and is on track.
- Administer over 100 apprentices in roofing and scaffolding industry.
- Improved student satisfaction by providing personalized academic support and guidance.
- Established strong relationships with students, building trust and open communication channels for ongoing support.
- Connected struggling students with appropriate accommodations or support services when necessary for optimal learning outcomes.
Business Support Coordinator
IMNZ
05.2019 - 08.2022
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved customer satisfaction by providing timely and professional support to clients and stakeholders.
- Managed multiple projects simultaneously, ensuring timely completion of tasks and meeting deadlines consistently.
- Assisted in the development of company-wide policies and procedures, contributing to overall business growth and success.
- Coordinated team meetings, events, and training sessions for optimal employee engagement and productivity.
- Organized travel arrangements for executives, including transportation booking, accommodation reservations, and itinerary planning.
- Managed inventory levels for office supplies while adhering to budgetary constraints and minimizing wastage rates significantly.
- Maintained strict confidentiality protocols when dealing with sensitive corporate information or personnel matters.
Customer Service Office & Facilitator
Inland Revenue
03.2015 - 05.2019
- Managing debt over 5 years and over.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Security Officer
Skycity
03.2014 - 11.2014
- Handling cash
- Provide customer service
- Protect the safety and security of customers, staff and property
- First point of contact for any issues that arise
- Attend to ad-hoc requests.
Education
Bachelor of Sports and Leisure -
University of Waikato
Hamilton10.2014
High School Diploma -
Sacred Heart College
Auckland, AUK12.2010
Skills
- Communication
- Adaptability
- Desire to learn more and improve
- Case Management
- Progress Reporting
- Student Support
- Relationship Building
- Teamwork and Collaboration
Certification
- Level 3 NZQA certificate - Intelligence, 2022, An understanding of the wider intelligence sectorStructured collection and collation skills are developedImproved analytical capability embedded in ethical, objective and impartial processes
- Level 3 NZQA certificate - Business (Administration and Technology), 2021, Improved skills in problem solving and decision makingCommunication skills developed to build relationships across the business
- Finance for Non-Financial Managers, 2020
- Project Management Fundamentals, 2019
- Player's Player of the Year, 2016, Adjudged to have been the best player of the year and voted amongst the players for South Auckland Raiders.
- Employee of the Week at SkyCity, 2014
- Takilau Leadership Award, 2010, Award given to a student of Polynesian/Maori ethnicity, who excels and performs not only in academia but also through their leadership at school - 2XV Rugby Captain (2010), Cultural Prefect (2010) & Tongan Group Leader (2010).
Affiliations
- Graeme Dingle Foundation - Project K Mentor, 2022-01-01, 2023-12-31
- American Football Coach, Auckland, 2017-01-01, 2023-12-31
- Interim Club President - South Auckland Raiders American Football Club, 2020-01-01, 2021-07-31
- Executive Committee Member - South Auckland Raiders American Football Club, 2017-01-01, Present
Languages
English
Tongan
References
- Alida Raubenheimer-Coetzer, 021 222 7696
- Marius Schmidt, 027 403 8728
Hobbies and Interests
- Spending time with family and friends
- Listening to music
- Sports - Rugby, American Football, boxing, coaching sports
- Attending networking events and conferences
- Working with computers
- Traveling
Timeline
Apprentice Mentor
ETCO
10.2023 - Current
Training Advisor
Vertical Horzionz
09.2022 - 10.2023
Business Support Coordinator
IMNZ
05.2019 - 08.2022
Customer Service Office & Facilitator
Inland Revenue
03.2015 - 05.2019
Security Officer
Skycity
03.2014 - 11.2014
Bachelor of Sports and Leisure -
University of Waikato
High School Diploma -
Sacred Heart College
- Level 3 NZQA certificate - Intelligence, 2022, An understanding of the wider intelligence sectorStructured collection and collation skills are developedImproved analytical capability embedded in ethical, objective and impartial processes
- Level 3 NZQA certificate - Business (Administration and Technology), 2021, Improved skills in problem solving and decision makingCommunication skills developed to build relationships across the business
- Finance for Non-Financial Managers, 2020
- Project Management Fundamentals, 2019
- Player's Player of the Year, 2016, Adjudged to have been the best player of the year and voted amongst the players for South Auckland Raiders.
- Employee of the Week at SkyCity, 2014
- Takilau Leadership Award, 2010, Award given to a student of Polynesian/Maori ethnicity, who excels and performs not only in academia but also through their leadership at school - 2XV Rugby Captain (2010), Cultural Prefect (2010) & Tongan Group Leader (2010).
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