Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Interests
Timeline
Generic

Fortunato Sarocam

Culaba Biliran

Summary

I have 15 years experience in managing the family business. (Carnival) I manage and supervise the teams daily tasks and activities. I am responsible for managing the development of employees professional skills. I have many years in facilitating training, ensuring the support and development, throughout the period of an employee's life cycle . I strongly promote a positive attitude and commitment to continuous learning and growth. A fair portion of the business is centred around delivering hand crafted specialty coffee. I have an extensive background and experience in coffee preparation techniques, some of which have been pioneered within the family business. To assist is my experience with inventory management I am particularly diligent in maintaining clean workspaces. Food safety and hygiene being essential, is at the forefront of my customer service and quality assurance professional commitment and personal values.

I have a proven track record in maintaining robust customer service and satisfaction processes . I am Known for having strong analytical skills and for my commitment to achieving results.

Strong focus on team collaboration, (coaching) Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Carnival Manager

Analiza Larumbe Sarocam
05.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Coffee-shop-manager

Ryan Delima
08.2013 - 12.2015
  • Oversaw daily coffee shop operations according to company policies.
  • Delivered exceptional levels of customer service by expertly training and managing staff.
  • Taught staff how to avoid conflicts by anticipating customer needs.
  • Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.

Education

Computer Technology Course

Naga Cebu City
03-2009

High School Diploma -

Naga Cebu City
Naga Cebu City
03-2008

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Task delegation
  • Relationship building
  • Customer relationship management (CRM)
  • Sales management
  • Performance evaluations
  • Work prioritization
  • Computer skills
  • Multitasking
  • Customer relationship management

Accomplishments

  • Graduating High School with deploma
  • Computer Technology training Certificate
  • Managing business

Affiliations

  • Municipal Mayor : Humprey Olimba
  • Barrangay Captain: Nancy Arpon
  • Barrangay Councilor: Bernardo Horfilla

Certification

  • Computer training Certificate
  • Barista Certificate

Interests

  • Hiking
  • Outdoor Recreation
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Travel
  • Fishing
  • Baskeball

Timeline

Carnival Manager

Analiza Larumbe Sarocam
05.2021 - Current

Coffee-shop-manager

Ryan Delima
08.2013 - 12.2015

Computer Technology Course

Naga Cebu City

High School Diploma -

Naga Cebu City
Fortunato Sarocam