FRANCE BERNARD OSORIO
Auckland,New Zealand
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Barkers
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Sales Executive
Auckland Vehicles Hyundai
05.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention
- Maintained up-to-date knowledge of industry trends and regulations affecting pre-owned vehicle sales
- Aided sales staff in preparing sold vehicles for final delivery, ensuring a well-presented product for satisfied buyers
- Increased upselling opportunities by actively listening to clients' concerns and presenting alternative vehicles or services as viable solutions
- Closed sales by overcoming objections, complete purchase contracts
- Develop long-term relationship with existing clients
- Cold calling at least 20 customers a day
- Managing at least 10 current customer calls, and follow up a day
Assistant Manager/Store Manager
Rip Curl
12.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Onboarded new employees with training and new hire documentation
- Controlled costs to keep business operating within budget and increase profits
- Monitored and analysed business performance to identify areas of improvement and make necessary adjustments
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Approved regular payroll submissions for employees
- Rotated merchandise and displays to feature new products and promotions
- Developed a successful employee retention plan, reducing staff turnover rates significantly
Cinema Attendant
Hoyts Sylvia Park
05.2022 - 12.2022
- Streamlined customer check-in process by implementing digital ticket scanning technology at entrances
- Enforced theatre policies to maintain enjoyable viewing experience for all customers
- Provided customer service by selling tickets, merchandise, answering questions, and distributing programs
- Maintained lobby, and auditorium cleanliness and using various sanitation practices
- Checked ID's for age-restricted shows in compliance with regulations
- Running the LUX BAR
- Kitchen Help
Checkout Supervisor
New World Stonefields
05.2015 - 05.2022
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers
- Supervised multi-cultural teams of 20 members, enforcing compliance with operational policies and procedures
- Checked workers and recorded performance for presentation to shift leaders
- Staff Training
- Lotto Operator/ Cafe Barista
- Liquor Controller Qualified
- Handled Rosters/ Staff Breaks
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
Education
Bachelor of Architectural Studies - Architecture
Unitec
12.2023
Leadership Training -
Foodstuff
04.2019
Liquor Controller Qualificction -
The Training Bureau
02.2019
Bachelor of Science - Computer Science
University of Auckland
12.2018
High School Diploma -
Marcellin College
12.2014
Skills
- Sales expertise
- Sales Presentations
- Closing Techniques
- Brand Promotion
- Upselling strategies
- Public Speaking
- Scalable Architecture Design
- AutoCAD
- RHINO
- Revit
- Technical Architecture
- Microsoft Expertise
- Photoshop Expertise
References
- Simon Parnham, Used car sales Manager, Brighton Mazda, Melbourne, VIC, AU, simonparnham@gmail.com, +61 0492467747
- Felipe Leal, Sales Executive, Auckland City Toyota, Mount Wellington, Auckland, NZ, +64 221726549
Timeline
Store Manager
Barkers
07.2024 - Current
Sales Executive
Auckland Vehicles Hyundai
05.2023 - Current
Assistant Manager/Store Manager
Rip Curl
12.2022 - 05.2023
Cinema Attendant
Hoyts Sylvia Park
05.2022 - 12.2022
Checkout Supervisor
New World Stonefields
05.2015 - 05.2022
Leadership Training -
Foodstuff
Liquor Controller Qualificction -
The Training Bureau
Bachelor of Science - Computer Science
University of Auckland
High School Diploma -
Marcellin College
Bachelor of Architectural Studies - Architecture
Unitec
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