France Bernard Osorio
Auckland,Mangere East
Overview
9
9
years of professional experience
Work History
Sales Executive
Auckland Vehicles Hyundai
05.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Maintained up-to-date knowledge of industry trends and regulations affecting pre-owned vehicle sales.
- Aided sales staff in preparing sold vehicles for final delivery, ensuring a well-presented product for satisfied buyers.
- Increased upselling opportunities by actively listening to clients'' concerns and presenting alternative vehicles or services as viable solutions.
- Closed sales by overcoming objections, complete purchase contracts.
- Develop long-term relationship with existing clients.
- Cold calling at least 20 customers a day. Managing at least 10 current customer calls, and follow up a day.
Assistant Manager/Store Manager
Rip Curl
12.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Cinema Attendant
Hoyts Sylvia Park
05.2022 - 12.2022
- Streamlined customer check-in process by implementing digital ticket scanning technology at entrances.
- Enforced theatre policies to maintain enjoyable viewing experience for all customers.
- Provided customer service by selling tickets, merchandise, answering questions, and distributing programs.
- Maintained lobby, and auditorium cleanliness and using various sanitation practices.
- Checked ID's for age-restricted shows in compliance with regulations.
- Running the LUX BAR
- Kitchen Help
Checkout Supervisor
New World Stonefields
05.2015 - 05.2022
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of 20 members, enforcing compliance with operational policies and procedures.
- Checked workers and recorded performance for presentation to shift leaders.
- Staff Training
- Lotto Operator/ Cafe Barista
- Liquor Controller Qualified
- Handled Rosters/ Staff Breaks
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Architectural Studies - Architecture
Unitec
Unitec, Mount Albert, NZ12.2023
Leadership Training
Foodstuff
Foodstuff North Island, NZ04.2019
Liquor Controller Qualificction
The Training Bureau
The Training Bureau, Auckland, NZ02.2019
Bachelor of Science - Computer Science
University of Auckland
Auckland, NZ12.2018
High School Diploma -
Marcellin College
Royal Oak12.2014
Skills
- Sales expertise
- Sales Presentations
- Closing Techniques
- Brand Promotion
- Upselling strategies
- Public Speaking
- Scalable Architecture Design
- AutoCAD
- RHINO
- Revit
Reference
Simon Parnham
Used car sales Manager
Brighton Mazda, VIC Melbourne, AU
simonparnham@gmail.com
+61 0492467747
Felipe Leal
Sales Manager
Northshore LDV & SsangYong, Auckland, NZ
+64 221726549
Timeline
Sales Executive
Auckland Vehicles Hyundai
05.2023 - Current
Assistant Manager/Store Manager
Rip Curl
12.2022 - 05.2023
Cinema Attendant
Hoyts Sylvia Park
05.2022 - 12.2022
Checkout Supervisor
New World Stonefields
05.2015 - 05.2022
Bachelor of Architectural Studies - Architecture
Unitec
Leadership Training
Foodstuff
Liquor Controller Qualificction
The Training Bureau
Bachelor of Science - Computer Science
University of Auckland
High School Diploma -
Marcellin College