Frances Beauty Nicholls
Summary
The skills and competencies I have acquired through my studies and 10+ years as a Customer Service Representative have enabled me to develop exceptional customer service. I always strive to complete tasks at high standards. Core skills: Customer support, conflict resolution, active listening, problem-solving, and time management.Key qualities: Empathetic, reliable, adaptable, and solutions-oriented.Achievements: resolved customer concerns effectively, and contributed to improved customer satisfaction.
Overview
35
35
years of professional experience
Work History
Outreach Vaccination Service
Northern Regional Health Centre
Auckland, New Zealand
02.2022 - 07.2024
- Administration/Customer Service
- Register customers before vaccination process
- Mobile VAC services in the Community
- Set up daily run for Nurses into the Community
Administration/Covid 19 Immunisation
Health NZ (DHB) District Health Board
Auckland Central, New Zealand
03.2021 - 01.2022
- Customer service
- Registration requirements
- Post vaccination requirements
- Medical Assistance
- Authorised vaccinator
Ward Clerk/Birthing Unit/ATR
Middlemore Hospital
Auckland, New Zealand
11.2020 - 11.2020
- Tuesday 3rd November (Birthing Unit) - observe staff, printing of labels, prepare patient folders for scheduled appointments/day and overnight stays, face to face customer service
- Sunday 8th (Ward Clerk) - observe staff, prepare in-patient folder, printing of labels, collation of out-patient files ready for dispatch
- Wednesday 18th (ATR-Adult Treatment Rehabilitation) - Observe staff, Arriving of patient and directing them to the appropriate Department, answering incoming calls, labeling envelopes, printing follow-up appointments, discharge of patient
Office Administration
Ironworkers Group Ltd
Auckland, New Zealand
01.2010 - 03.2017
- Handling emails and calls at front desk
- Dealing with customers face to face
- Invoicing Clients
- Printing of job quotes for Work Sites
- Organize Site Safe training
Customer Service
Big Fresh Food Company
Auckland, New Zealand
01.2016 - 01.2016
- Checkout operator
- Bulk Food Department
- Dealt with customer complaints.
Customer Service Representative
New Zealand Post/Kiwibank
Auckland, New Zealand
05.1997 - 06.2008
- Customer Service
- Cash Handling, Banking, Withdrawals and Deposits
- Stock Logistics
- LTSA ( NZ Transport Agency)
- Foreign Exchange
- Mercury & Spark Agent
- Mail sorting (Domestic and International)
- Courier Post Agent
Retail Assistant
Kleins Jewelery
Auckland, New Zealand
01.1990 - 01.1991
- Customer Service
- Banking
- Dealt with customer complaints
Education
New Zealand Certificate in Business Medical Admin and Techonology Level 4 -
Manukau Institute of Technology
12.2020
Diploma in Psychology -
Advanced Learning Acadamy
Diploma Business and Legal Studies -
Advanced Learning Acadamy
Certificate in Business -
Best Training Auckland
01.2006
Sixth Form Certificate - NCEA Level 1 & 2 - Certificate in sixth form Mathematics (Merit)
Auckland Girls Grammar School
01.1991
Certificate in Computing/Office Systems -
AIT (Auckland Institute of Technology)
Skills
- Excellent Customer Service
- Computer skills
- Cash registrar/Banking
- People skills
- Excellent typing skills
- Time management skills
- Problem-Solving
- Teamwork
- Office administration
- Handling conflict
References
- Paul Hagai, Director of 'Akuyanga' Cook Island Fashion Show, 021 0619563, 08/01/16, 08/31/25
- Nellie Leota, Manager NZ Post/Kiwibank, 022 0970144, 05/01/97, 06/30/08
- Melanie Memea, Clinical Lead, 021-0508604, 03/01/21, 07/31/24
Languages
- Cook Island
- English
Personal Information
Projects
Akuyanga, I was part of a Team of 4 who founded a Cook Island Fashion Show called 'Akuyanga' which means 'My Work'. This project was created in 2016 to showcase emerging, current and future Fashion Designers, Make-up Artists, Hairdressers and Creative people of Cook Islands Heritage. Akuyanga aims to encourage, enable, and strengthen the connection between Cook Island people using Fashion as the vehicle. We have been running for 5 consecutive years., 05/01/16, 06/30/25
Hobbies and Interests
- Gym
- Tennis
- Fishing
- Camping
- Travelling
- Outdoors
Timeline
Outreach Vaccination Service
Northern Regional Health Centre
02.2022 - 07.2024
Administration/Covid 19 Immunisation
Health NZ (DHB) District Health Board
03.2021 - 01.2022
Ward Clerk/Birthing Unit/ATR
Middlemore Hospital
11.2020 - 11.2020
Customer Service
Big Fresh Food Company
01.2016 - 01.2016
Office Administration
Ironworkers Group Ltd
01.2010 - 03.2017
Customer Service Representative
New Zealand Post/Kiwibank
05.1997 - 06.2008
Retail Assistant
Kleins Jewelery
01.1990 - 01.1991
New Zealand Certificate in Business Medical Admin and Techonology Level 4 -
Manukau Institute of Technology
Diploma in Psychology -
Advanced Learning Acadamy
Diploma Business and Legal Studies -
Advanced Learning Acadamy
Certificate in Business -
Best Training Auckland
Sixth Form Certificate - NCEA Level 1 & 2 - Certificate in sixth form Mathematics (Merit)
Auckland Girls Grammar School
Certificate in Computing/Office Systems -
AIT (Auckland Institute of Technology)