Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Frances Burton

North Shore City, Northcote Point.,Auckland, New Zealand

Summary

Dynamic customer sales representative with proven expertise at Wilson Trading, excelling in product knowledge and customer engagement. Recognized for enhancing sales revenue through effective communication and problem-solving skills. Adept at inventory management and fostering lasting client relationships, ensuring satisfaction and loyalty in a fast-paced retail environment.

Overview

27
27
years of professional experience

Work History

Customer Sales Representative Warehouse Assistant

Wilson Trading ()
02.2013 - 09.2023
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Processed transactions accurately using point-of-sale systems.
  • Responded to customer inquiries, ensuring satisfaction and resolving issues promptly.
  • Collaborated with team members to maintain a positive shopping environment.
  • Learned company policies and procedures to enhance service delivery.
  • Maintained product displays and ensured merchandise was stocked adequately.
  • Adapted quickly to changing priorities in a fast-paced retail setting.
  • Supported promotional events by engaging customers and promoting special offers.
  • Assisted call-in customers with questions and orders.
  • Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.

Customer Service Representative

Resene ColorShop
01.1999 - 12.2001
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Colour Co-ordination of samples
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Delivered prompt service to prioritize customer needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

B2B Sales Representative

Wilson Trading
01.1997 - 12.1999
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked closely with internal support teams to resolve any client issues or concerns quickly and effectively.
  • Developed new business opportunities by identifying and targeting high-potential prospects.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Education

Diploma - Level 5 - Advanced Leadership Outdoor Recreation

Manukau Institute of Technology
Auckland, NZ
11-1996

Certificate - Outdoor Recreation & Leadership Skills

Devonport Community Trust
Devonport
02-1995

Certificate - Business Course ( Entrepreneurship & Marketing )

Enterprise North Shore
North Shore City, NZ
06-1994

Bachelor of Arts - Human Development & Psychology

Waikato University
Hamilton, NZ
02-1990

Skills

  • POS systems
  • Operate Hand-Truck
  • Product knowledge
  • Inventory management
  • Customer needs assessment
  • Customer engagement

Interests

  • Outdoor Recreation
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Kayaking
  • Camping

Timeline

Customer Sales Representative Warehouse Assistant

Wilson Trading ()
02.2013 - 09.2023

Customer Service Representative

Resene ColorShop
01.1999 - 12.2001

B2B Sales Representative

Wilson Trading
01.1997 - 12.1999

Diploma - Level 5 - Advanced Leadership Outdoor Recreation

Manukau Institute of Technology

Certificate - Outdoor Recreation & Leadership Skills

Devonport Community Trust

Certificate - Business Course ( Entrepreneurship & Marketing )

Enterprise North Shore

Bachelor of Arts - Human Development & Psychology

Waikato University

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Frances Burton