Frances Coup
Miramar,WGN
Summary
Dedicated hospitality worker with expertise in customer service and point-of-sale operations. Committed to delivering exceptional customer experiences and maintaining a clean, organized environment.
Overview
4
4
years of professional experience
Work History
Production and Retail Assistant
Wonderland Chocolate
Lyall Bay, Wellington
09.2024 - Current
- Assisted customers with product selection and recommendations.
- Maintained an organized and clean sales floor environment.
- Operated point-of-sale system for transactions and returns.
- Stocked shelves and managed inventory levels consistently.
- Handled customer inquiries and resolved issues promptly.
- Operated machinery to assemble products
- Followed recipes and precise measurements for consistent food quality.
- Followed health and safety regulations while producing products in a factory setting.
- Cleaned and sanitized work areas and equipment to meet health standards at the end of each day.
- Prepared and built food items according to standardized recipes and directions.
- Maintained production records, including batch numbers and quantities produced.
Front of House Employee
Cafe Polo
Miramar, Wellington
01.2022 - 12.2023
- Greeted customers warmly and ensured a positive dining experience.
- Managed cash register operations and processed customer transactions efficiently.
- Prepared and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of dining area and service stations.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
- Assisted with training new front of house employees on procedures and policies.
- Adhered to all health code regulations when handling food items or beverages.
Education
High School Diploma -
Wellington High School
Wellington11-2023
Skills
- Customer service
- Point-of-sale operation
- Inventory management
- Food safety protocols
- Problem solving
- Team collaboration
Timeline
Production and Retail Assistant
Wonderland Chocolate
09.2024 - Current
Front of House Employee
Cafe Polo
01.2022 - 12.2023
High School Diploma -
Wellington High School