Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Frances Faraimo-Maposua

Frances Faraimo-Maposua

Weymouth,AUK

Summary

Dynamic Despatch Supervisor with a proven track record at George Weston Foods, excelling in staff management and operational efficiency. Expert in training and mentoring teams, achieving significant improvements in productivity and customer satisfaction. Strong decision-making and conflict resolution skills foster a collaborative work environment, driving continuous improvement in processes and team performance.

Diligent Manager with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

30
30
years of professional experience

Work History

Dayshift Despatch Supervisor

George Weston Foods
11.2012 - Current
  • Supervised team of 26 employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Observed packing operations to verify conformance to specifications.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Dayshift Despatch Supervisor

Big Ben Pies
05.2005 - 11.2006
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Nightshift Despatch Supervisor

Big Ben Pies
11.2004 - 04.2005
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Chilled Packer

Big Ben Pies
04.2000 - 04.2003
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.

Team Leader

Purity Foods Limited
02.1997 - 06.2000
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Packer Operator

Purity Foods Limited
01.1995 - 02.1997
  • Maintained a clean and safe work environment by adhering to company safety protocols and regulations.
  • Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
  • Managed multiple tasks simultaneously while maintaining accuracy during high-volume periods.
  • Maintained excellent attendance record throughout tenure at the position.

Education

School Certificate - Accounting

Porirua College
Porirua, NZ

High School Diploma -

Whitireia Polytechnic
Porirua, NZ
10-1994

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Strategic planning
  • Staff development
  • Analytical thinking
  • Operations management
  • Coaching and mentoring
  • Payroll processing
  • Multitasking Abilities
  • Teamwork and collaboration
  • Excellent communication
  • Adaptability and flexibility
  • Organizational skills
  • Reliability
  • Time management abilities
  • Problem-solving aptitude
  • Quality assurance
  • Logistics coordination
  • Interpersonal communication
  • Interpersonal skills
  • Task prioritization
  • Budget management
  • Human resources management
  • Change management
  • Workflow management
  • Conflict resolution
  • Inventory oversight
  • Process monitoring and improvement

Languages

English
Samoan
Tokelauen

Timeline

Dayshift Despatch Supervisor

George Weston Foods
11.2012 - Current

Dayshift Despatch Supervisor

Big Ben Pies
05.2005 - 11.2006

Nightshift Despatch Supervisor

Big Ben Pies
11.2004 - 04.2005

Chilled Packer

Big Ben Pies
04.2000 - 04.2003

Team Leader

Purity Foods Limited
02.1997 - 06.2000

Packer Operator

Purity Foods Limited
01.1995 - 02.1997

School Certificate - Accounting

Porirua College

High School Diploma -

Whitireia Polytechnic

Similar Profiles

CREATE PROFILE
Frances Faraimo-Maposua