Frances Fitz-Gerald

• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.

Run a successful farmers market stand for fresh, organic fruit and vegetable juices, and maintain a high-quality relationship with regular customers. Provide an excellent customer service experience by delivering online orders accurately and quickly, and increase brand loyalty and future sales.

Key responsibilities

• Market, display and sell fresh, organic fruit and vegetable juices to the community
• Mobile POS system
• Online order fulfillment and transport

Achievements

• Valuable experience in customer facing sales situations
• Increase brand awareness
• Cultivate loyal customers

Office assistant to five travel specialists in an independent luxury travel company for corporate and leisure clients.

Key responsibilities

• Reception
• Sell travel insurance
• Enter data into travel industry systems
• Prepare and organise itineraries
• Get all necessary documents for travellers (Vaccination Certificates, ESTA, Visa)
• Book transfers
  

Achievements

• Learnt new software systems (Sabre, Axus, Power Suite)
• Taking the initiative to ease some of the travel specialists' responsibilities and check things off their to-do lists
• Acts of service

Curated auctions for fine and rare wine and aged spirits. Provided valuations of wine cellars for insurance purposes or general curiosity.

Key responsibilities

• Inspect wines for auction and estimate their value
• Arrange the date and advertising for auction
• Organise online auctions and create catalogues
• Provide information on wines/whiskies to buyers
• Keep a record of sales

Achievements

• Building and maintaining great vendor and buyer relationships
• Built a successful business of a loyal, high net-worth database
• Goodwill