Frances Maunsell
Environment Canterbury
Pegasus
Summary
In all of my employment positions I have consistently maintained positive relationships with my colleagues and also customers. I have worked with a diverse range of people and am able to interact positively with a broad range of personalities, and within and across teams.
I am able to provide advice and make decisions quickly and confidently. I work efficiently in high pressure environments. I am a competent professional and highly effective communicator and I have proven myself to be a fast learner with an ability to think strategically.
I act with personal, moral and professional integrity at all times.
I spent 17 years in the Primary Education sector, working in a variety of staff teams including leadership roles. I led staff professional development in several curriculum areas and was responsible for the education and well-being of up to 25 children on a day to day basis.
After working in several other fields, in March last year, I was appointed the position of Resource Management Implementation Support Officer at Environment Canterbury where I have been learning many new skills around local environmental issues and relevant legislation.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Resource Management Implementation Support Officer
Environment Canterbury
03.2023 - Current
- Applied problem-solving methods in accordance with Environment Canterbury policy to enhance client satisfaction when addressing complaints regarding Smoky Chimneys and providing necessary assistance.
- Created, prepared, and delivered reports to various audiences.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements and sought ways to improve processes and services provided.
- Cultivated positive relationships with stakeholders to deliver timely and accurate results.
- Balanced multiple priorities effectively by employing strong organisational skills and proactive task management techniques.
- Advanced my practical knowledge of Air Quality standards and requirements in Canterbury being receptive to new concepts and grasping new information quickly.
Reception / Administration
High St City Health
01.2018 - 02.2023
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Retail Assistant
Unichem Bishopdale Pharmacy
01.2014 - 01.2018
- Assisted in training new employees on store policies, procedures, and best practices for success in their roles.
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Worked closely with shift manager to solve problems and handle customer concerns, remaining calm and composed.
- Kept up to date with relevant product developments.
Classroom Teacher
Various Schools
01.1997 - 01.2013
- Recognised the value of individual and group differences, being respectful, inclusive and fair.
- Planned learning experiences considering where we are now and where we want to get to, based on the needs of the students by collecting data, monitoring progress and planning the learning accordingly.
- Adapted to new situations with resilience and responded quickly to changing circumstances, including changes in Government and Ministry directives.
- Developed a good understanding of the articles of Te Tiriti, particularly in respect to Te Ao Māori perspectives.
- Regularly reflected on my own skills and performance, making use of professional development wherever possible.
- Worked cooperatively with colleagues, administrators, and parents to find the best outcomes for all involved.
- Kept up to date with current educational directions, working with others to test the feasibility of their application.
- Worked ethically with awareness of how my behaviour and communication reflected on my workplace.
Education
Poupou Huia Te Reo 1 - Te Reo Māori
Te Wānanga O Raukawa
Online 02.2024 - 07.2024
Diploma of Teaching -
Christchurch Teachers College
Christchurch, CAN 01.1994 - 12.1996
Skills
Driven to reach common goals
Analytical
Strong oral and written communicator
Work independently and collaboratively
Work efficiently under pressure with an ability to prioritise work load
Adept at relationship management and working with a broad range of people
Fast learner - inquisitive, adaptable, and motivated to upskill
Breadth of experience, skills and perspectives
Interests
Music, reading, fitness
References
Carly Cushman - Team Leader - Reporting and Compliance Support
carly.cushman@ecan.govt.nz
+64 27 549 7684
Paul Hopwood - Principal Implementation Advisor - Water and Land
paul.hopwood@ecan.govt.nz
+64 27 549 7652
Timeline
Poupou Huia Te Reo 1 - Te Reo Māori
Te Wānanga O Raukawa
02.2024 - 07.2024
Resource Management Implementation Support Officer
Environment Canterbury
03.2023 - Current
Reception / Administration
High St City Health
01.2018 - 02.2023
Retail Assistant
Unichem Bishopdale Pharmacy
01.2014 - 01.2018
Classroom Teacher
Various Schools
01.1997 - 01.2013
Diploma of Teaching -
Christchurch Teachers College
01.1994 - 12.1996
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