Frances Petera

Have completed LCQ managers

certification

• Documented and entered special orders for event catering and party trays using [Software].
• Accepted and processed cash, check, card and mobile payments, maintaining [Number]% accuracy rate.
• Completed orders of all sizes according to customer preferences, improving patron retention by [Number]%.
• Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues.

• Balanced daily transactions with accurate closing processes.
• Assisted with purchases, locating items and signing up for rewards programs.
• Organized shelf merchandising to return displays to presentation-ready standards.
• Answered store phone calls to provide general information and direct callers to desired departments.
• Learned roles of other departments to provide coverage and keep store operational.
• Promoted specific item options to drive sales and achieve add-on purchases.
• Monitored self-checkout users to identify problems and maintain store security.
• Informed customers about store policies, merchandise options and current promotions.
• Trained new team members in cash register operation, stock procedures and customer service.
• Verified payments and electronic funds accuracy to protect all involved parties.
• Trained [Job title]s and [Job title]s in cashier tasks to increase coverage possibilities.
• Increased sales [Number]% by suggesting specific purchases to customers.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Operated cash register, collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
• Monitored sales events, added new merchandise and rang up purchases.
• Processed [Number] transactions per day with exceptional accuracy.
• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Received payments for [Product or Service] and issued receipts.
• Resolved issues with cash registers, card scanners and printers.
• Welcomed customers, offering assistance to help find necessary store items.
• Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Inspected items for damage and obtained replacements for customers.
• Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
• Properly verified customer identification for alcohol or tobacco purchases.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Assisted customers with account updates, new service additions and promotional offers.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Scanned customer purchases, supporting transactions to streamline sales process.

• Scanned winning tickets to calculate payouts.
• Answered questions about gaming rules and policies.

• Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
• Assisted customers with product selection and inquiries.
• Stocked shelves and organized merchandise displays effectively.
• Maintained cleanliness and orderliness in the sales area.
• Operated point-of-sale systems for customer transactions.
• Collaborated with team members to achieve store goals.
• Provided exceptional customer service during peak hours.
• Participated in training sessions on product knowledge and safety procedures.
• Organized backroom stock areas according to company guidelines.
• Answered questions about warranties, product features, prices, availability.
• Maintained a clean and safe work environment by adhering to all safety protocols.
• Provided excellent customer service by greeting customers upon arrival in store.
• Adhered to loss prevention procedures including monitoring customer activities in the store for possible theft or fraudulent activity.
• Provided product knowledge to customers on features and benefits of different clothing items.
• Assisted customers with selecting and purchasing apparel items.
• Ensured that all merchandise was properly tagged with price information before displaying them for sale.
• Maintained cleanliness of the fitting rooms by folding clothes and removing tags from garments.
• Replenished stock levels as needed throughout the store using inventory management system.
• Followed proper safety protocols while operating equipment such as ladders or scissors.
• Identified trends in customer requests to inform buying decisions for future purchases.
• Restocked merchandise on sales floor when needed.
• Collaborated with other team members to ensure smooth operations within the store environment.
• Processed returns accurately and efficiently while following company policies.
• Promoted loyalty programs to customers during checkout process.
• Sorted out damaged or defective items from regular stock for return and exchange purposes.
• Recovered and organized stock throughout each shift to keep racks customer-ready.
• Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
• Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
• Updated pricing to reflect permanent changes and temporary sales drops.
• Worked with management to quickly replenish low or out-of-stock items.
• Offered customers maximum value by continuously learning about new products and related services.
• Merchandised and signed apparel areas with consistent visual merchandising approach.
• Cleaned shelves, counters and tables to maintain organized store.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Organized store by returning merchandise to proper areas and restocked displays.
• Recommended, selected and located merchandise based on customer desires.
• Computed purchases and received and processed cash or credit payment.
• Ticketed, arranged and displayed merchandise to promote sales.