Frances Seuoti
Auckland,Favona
Summary
Enthusiastic third year tertiary student with strong work ethic, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Community Leisure & Management
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed over 50 customer calls per day.
- Increased sales by 10%.
Team Member
Kmart, Sylvia Park
05.2022 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Sales Assistant
Platypus Shoes
11.2021 - 12.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Issuing Officer
Electoral Voting Commsion
10.2020 - 10.2020
- Distributed ballots to voters.
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Performed routine data entry or document management.
- Distribution of ordinary voting papers, takeaway votes and special votes
Education
NCEA Level 1 -
Marcellin College
Royal Oak, NZ12.2020
NCEA Level 2 - Achieved With Merit -
Marcellin College
Royal Oak, NZ12.2020
NCEA Level 3 - Achieved With Merit -
Marcellin College
Royal Oak, NZ12.2020
Skills
- Sales expertise
- Complaint resolution
- Stocking and replenishing
- Staff education and training
- Creative problem solving
- Money handling abilities
- Strategic sales knowledge
- Store opening and closing
- Cash register operation
- Point of sale operation
- Till counting
- Product and service sales
- Cash Handling
- Excellent Communication
- MS Office
- Problem-Solving
- Good Telephone Etiquette
- Interpersonal Communication
- Written Communication
- Teambuilding
Accomplishments
- AUT Kiwa School Leavers Scholarship Recipient 2021
- AUT Kiwa Undergraduate Scholarship Recipient 2022
- NCEA Level 2 - achieved with merit
- NCEA Level 3 - achieved with merit
- Lead Navigator of Moana Research's programme DIGIFAL 2022
Affiliations
- Marcellin College Girls Senior Volleyball Team 2020
- AUT Social Volleyball Team 2021 & 2023
- Member of St Anthony's Parish, Mangere Liturgy group
- Member of Mangere Catholic Parish's IT group 2021 - 2022
- Member of Mangere Catholic Parish's COVID19 safety officers for vaccination passes 2021-2022
- Member of Family Catering Business, catering for various functions such as funerals, birthdays, church jubliees and etc.
- Volunteered in De La Salle's Kairos Retreat 2021
Hobbies
- Photography
- Videography
- Volleyball
- Music
- Dance
Languages
English
Native or Bilingual
Samoan
Full Professional
Timeline
Customer Service Representative
Community Leisure & Management
02.2023 - Current
Team Member
Kmart, Sylvia Park
05.2022 - 01.2023
Sales Assistant
Platypus Shoes
11.2021 - 12.2021
Issuing Officer
Electoral Voting Commsion
10.2020 - 10.2020
NCEA Level 1 -
Marcellin College
NCEA Level 2 - Achieved With Merit -
Marcellin College
NCEA Level 3 - Achieved With Merit -
Marcellin College
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