Summary
Overview
Work History
Education
Skills
LICENCE
Timeline
Generic

Francesca Biggio-French

Hobsonville,AUK

Summary

Experienced and detail-focused retail professional with over 10 years in customer service, management, and luxury sales. Passionate about wine and eager to transfer knowledge and skills to a career in the New Zealand wine industry.


Currently co-managing Miller Road Fragrances, overseeing stock control, merchandising, and store presentation, while delivering exceptional customer experiences. Nearing completion of the NZ Certificate in Professional Wine Knowledge (including WSET ), and holding both the Sale of Alcohol (LCQ) Certificate and an advanced certificate in New Zealand Wines.

Overview

8
8
years of professional experience

Work History

Co-Manager & Workshop Host

Miller Road Fragrances
06.2022 - Current
    • Monitoring stock levels, placing weekly stock replenishment orders through B2B and performing regular stock takes.
    • Independently planned and executed the layouts of both the Ponsonby studio and Takapuna outlet store, ensuring high visual standards and brand consistency.
    • Lead merchandiser - responsible for all window and store displays and ensuring store presentation is maintained to a high standard.
    • Store administration including email and phone enquiries, processing event/sale invoices, and completing daily sales reports.
    • Hosting daily perfume making workshops and providing exceptional service to both retail customers and workshop attendees.

Fragrance Counter Manager

Farmers Trading Company
02.2017 - 06.2022
  • Oversaw daily operations of the fragrance counter, most importantly meeting sales targets and building a loyal customer base.
  • Boosted sales through effective visual merchandising and displays.
  • Tracking daily counter targets and sending off monthly/quarterly reports to brand managers.
  • Handle POS system transactions including credit, cash, exchanges and returns.
  • Upholding brand standards and maintaining accurate product knowledge by attending regular brand trainings.

Education

Certificate in Professional Wine Knowledge Level 5 -

NZ School of Food And Wine
Auckland, NZ

St Dominic's College
Auckland, NZ

Skills

  • Friendly with a genuine care for customer satisfaction
  • Motivated and enthusiastic
  • Works well independently or as a team
  • Confident with sales and public speaking
  • A keen eye for detail
  • Able to build relationships and trust with clients
  • Impeccable personal presentation

LICENCE

  • Full NZ Driver's Licence (clean)
  • My own reliable vehicle
  • Confident travelling around the Auckland Region

Timeline

Co-Manager & Workshop Host

Miller Road Fragrances
06.2022 - Current

Fragrance Counter Manager

Farmers Trading Company
02.2017 - 06.2022

Certificate in Professional Wine Knowledge Level 5 -

NZ School of Food And Wine

St Dominic's College

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Francesca Biggio-French