Francesca Dyas
Pakuranga,AUK
Summary
Team player with a positive attitude, who is hardworking with the proven track record in enhancing customer satisfaction and sales.
Notably at Auckland Transport and Simply Homemade, through exceptional service and expertise in cash handling and customer rapport. Demonstrating adaptability and willingness to be a successful candidate.
Overview
14
14
years of professional experience
Work History
Bakery Assistant
Simply Homemade
02.2023 - 06.2024
- Selling and promoting baked goods on behalf of the owner normally at markets and other event spaces.
- Set up and pack down, working independently.
- Supported overall bakery success by continuously striving for excellence in all aspects of the sales assistant role.
- Performed cash and card transactions on the eftpos machine to complete customer purchases.
- Fostered an engaging atmosphere through genuine conversations with customers about their preferences and personalized recommendations and sharing knowledge about various baked goods.
Customer Service Representative
Auckland Transport
09.2016 - 12.2020
- Customer service representative role in which i worked independently in a team environment handling customer enquires and complaints both written and verbal, efficiently, finding satisfactory resolutions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions as to who within the organisation would be best suited to assist with the customers hindrance.
- Investigated and resolved customer inquiries and complaints quickly by addressing concerns and providing accurate information to enhance customer satisfaction.
Before and After School Care Assistant
SKIDS
01.2012 - 12.2014
- Supported the emotional well-being of kids by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with kids, fostering trust and open communication within the before and after school care setting.
- Enhanced children's safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Facilitated group activities that promoted social skills development and positive peer interactions among students.
- Used positive reinforcement techniques to promote patience and other good behaviour in children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Outbound Call Center Representative
Power Marketing
08.2010 - 12.2012
- Pitched products and services to potential customers, verbally in a call centre environment securing new deals and sales opportunities making sale targets on a daily basis.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Developed extensive knowledge of products and services to better assist customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Contributed to a positive work environment by actively participating in team meetings and supporting colleagues when needed.
Education
Early Childhood Education And Care Level 3 -
New Zealand Career College
07.2013
Level 2 - National Certificate in Hospitality & Cookery
AUCKLAND HOTEL AND CHEFS TRAINING SCHOOL
12.2011
NCEA Level 1 -
Auckland Girls' Grammar School
Newton, NZ2008
Skills
- Customer service, together with customer rapport
- Sales
- Phone etiquette
- Multitasking and organization
- Hospitality service expertise
- Cash handling
- Fundraising
- Event planning
- Childcare experience
- Food sales and promotion
- Reliable and responsible along with being a team player
- Adaptability and flexibility in addition to sublime time management
Additional Information
References:
- Claudia Dorr
Manager, Auckland Transport
02102979724
- Jody Middleton
Owner, Simply Homemade
0274758149
Timeline
Bakery Assistant
Simply Homemade
02.2023 - 06.2024
Customer Service Representative
Auckland Transport
09.2016 - 12.2020
Before and After School Care Assistant
SKIDS
01.2012 - 12.2014
Outbound Call Center Representative
Power Marketing
08.2010 - 12.2012
Early Childhood Education And Care Level 3 -
New Zealand Career College
Level 2 - National Certificate in Hospitality & Cookery
AUCKLAND HOTEL AND CHEFS TRAINING SCHOOL
NCEA Level 1 -
Auckland Girls' Grammar School
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