Francesca Janke
Waikouaiti,OTA
Summary
Motivated student in Social Services program in Dunedin Polytechnic with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
7
7
years of professional experience
Work History
Wait Staff Member
Columbers Coffee
Dunedin
02.2022 - 03.2024
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Wait Staff Member
Mamactia
Hawkes Bay
01.2017 - 02.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Education
Bachelor of Arts - Social Servies
Otago Polytechnic
Dunedin, NZ12.2025
Skills
- Strong multitasking
- Efficient organization
- Active listening
- Interpersonal skills such as building trust and cultural competence
- Critical thinking and problem solving
- Ethical and legal knowledge of social services
- Emotional Resilience
- Collaboration and Teamwork
- Organized and have great time management
Hobbies
In my free time, I enjoy staying active and challenging myself through various physical activities such as surfing, running, and going to the gym. These hobbies help me maintain a healthy lifestyle, build resilience, and improve my focus. Additionally, I have a passion for reading, which allows me to continually learn and expand my knowledge on a variety of topics.
Timeline
Wait Staff Member
Columbers Coffee
02.2022 - 03.2024
Wait Staff Member
Mamactia
01.2017 - 02.2022
Bachelor of Arts - Social Servies
Otago Polytechnic