Francesca Zhang
Grafton,AUK
Summary
Experienced Operations Assistant with a solid track record in documentation management, expense tracking, and recordkeeping. Adept at handling a wide range of operational tasks from maintenance to financial management, with a proven ability to oversee multiple projects simultaneously. Demonstrates strong bilingual proficiency in English and Mandarin, excellent stress management, detail orientation, self-motivation, rapid learning ability, teamwork, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Senior Settlement Officer
KVB Global
10.2021 - Current
- Successfully managed back-office operations, including KYC transaction reviews and compliance duties, amidst staff shortages
- Took initiative in administrative roles, data analysis, and office reconciliation tasks, covering front, middle, and back-office responsibilities
- Awarded 'Best Newcomer' in the first year for outstanding performance and contributions
- Promoted to head back-office operations for the Australia and New Zealand region, implementing automated processes that enhanced global efficiency without increasing workload.
Tutor
YouTutor
01.2017 - 01.2019
- Provided tutoring services in English and Classical Literature to students during undergraduate studies, enhancing their academic performance and interest in the subjects.
Education
Master of International Business -
Auckland University of Technology (AUT)
01.2020
Bachelor of Arts in TESOL and Linguistics -
University of Auckland
01.2019
Skills
- Project Coordination: Efficiently organize and manage project timelines and deliverables
- Financial Reporting and Analysis: Expertise in creating detailed financial reports and conducting comprehensive analysis
- Internal Controls and Reporting: Implement and manage internal controls, ensuring accurate and reliable reporting
- Team Leadership: Proven leadership skills with the ability to direct team efforts towards achieving operational goals
- Business Operations Analysis: Skilled in analyzing business operations and identifying improvement opportunities
- Stress Management: Excellent ability to work under pressure and prioritize tasks effectively
- Self-Motivated and Fast Learner: Quick to adapt and take on new challenges with minimal direction
Timeline
Senior Settlement Officer
KVB Global
10.2021 - Current
Tutor
YouTutor
01.2017 - 01.2019
Master of International Business -
Auckland University of Technology (AUT)
Bachelor of Arts in TESOL and Linguistics -
University of Auckland
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