Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Francesca Zhang

Grafton

Summary

Experienced Operations officer with a solid track record in documentation management, expense tracking, and recordkeeping. Adept at handling a wide range of operational tasks from maintenance to financial management, with a proven ability to oversee multiple projects simultaneously. Demonstrates strong bilingual proficiency in English and Mandarin, excellent stress management, detail orientation, self-motivation, rapid learning ability, teamwork, and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Operation Analyst

Industrial and Commercial Bank of China, ICBC
05.2024 - Current
  • Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
  • Maintained a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
  • Facilitated communication between different departments within the bank, promoting a collaborative work environment conducive to success.

Senior Settlement Officer

KVB Global
10.2021 - 05.2024
  • Successfully managed back-office operations, including KYC transaction reviews and compliance duties, amidst staff shortages
  • Took initiative in administrative roles, data analysis, and office reconciliation tasks, covering front, middle, and back-office responsibilities
  • Awarded 'Best Newcomer' in the first year for outstanding performance and contributions
  • Promoted to head back-office operations for the Australia and New Zealand region, implementing automated processes that enhanced global efficiency without increasing workload.

Tutor

YouTutor
01.2017 - 01.2019
  • Provided tutoring services in English and Classical Literature to students during undergraduate studies, enhancing their academic performance and interest in the subjects.

Education

Master of International Business -

Auckland University of Technology (AUT)
New Zealand
07.2021

Bachelor of Arts in TESOL and Linguistics -

University of Auckland
New Zealand
07.2019

Skills

  • Workflow optimization
  • Cross-department collaboration
  • Risk assessment
  • Team leadership
  • Case management
  • Regulatory compliance

Additional Information

- Featured in People's Daily as part of a select group of international students, representing cross-cultural engagement and excellence in academic and extracurricular activities.

- Highlighted in the New Zealand Herald for advocating sustainable clothing, demonstrating a commitment to environmental sustainability and effective public engagement.

- Served as the Secretary of the Auckland University of Technology (AUT) Chinese Students Association, actively participating in and organizing various events and activities to foster community involvement and cultural exchange.

Timeline

Operation Analyst

Industrial and Commercial Bank of China, ICBC
05.2024 - Current

Senior Settlement Officer

KVB Global
10.2021 - 05.2024

Tutor

YouTutor
01.2017 - 01.2019

Master of International Business -

Auckland University of Technology (AUT)

Bachelor of Arts in TESOL and Linguistics -

University of Auckland
Francesca Zhang