Frances Teremoana Davies
Waitangi,New Zealand
Summary
Experienced professional with a robust background in customer service. I wholeheartedly believe that customer service is centred around fostering connections (Whakawhanaungatanga) and truly understanding customers, as this is the bedrock of trust. I am unwavering in my conviction that exemplary service has the power to elevate an individual's day or even transform their lives. My expertise spans relevant regulations, and I am resolute in upholding ethical standards, regardless of the employer.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kawakawa Pharmacy
Kawakawa, Kawakawa
01.2024 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Provided education materials about medications to patients upon request.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Organized work areas so that everything was easily accessible when needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Verified accuracy of medication labels before they were dispensed to customers.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Customer Service Representative
Westpac
Bay Of Islands, Paihia
01.2024 - 01.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented innovative methods for streamlining the customer service process.
- Developed positive relationships with customers through friendly interactions.
Education
Level 1 First Aid Certificate -
Hato Hone
Kerikeri, NZ01-2023
Health And Wellbeing (Social And Community Services) Level 4 Mental Health And Addictions Support -
Northland Polytechnic
Kerikeri, NZ08-2021
NCEA Level 1 NCEA Level 2 -
Bay of Islands College
Kawakawa, NZ12-2005
Skills
- Workflow Optimization
- Regulatory Compliance
- Medication Dispensing
- Resolving customer issues
- Verifying orders
- Staff Development
- Healthcare regulations
- Quality assurance and control
- OTC Recommendations
- Team Collaboration
- Problem-solving skills
- Pharmaceutical Calculations
- Drug Inventory Management
Accomplishments
- Head Girl Bay of Islands College 2005
Certification
- Restricted Drivers licence
References
References available upon request.
Timeline
Pharmacy Technician
Kawakawa Pharmacy
01.2024 - Current
Customer Service Representative
Westpac
01.2024 - 01.2024
Level 1 First Aid Certificate -
Hato Hone
Health And Wellbeing (Social And Community Services) Level 4 Mental Health And Addictions Support -
Northland Polytechnic
NCEA Level 1 NCEA Level 2 -
Bay of Islands College
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