Franchesca Villagracia
Bayview,Northshore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Student Services Coordinator
Crown Institute Of Studies
01.2024 - 04.2024
- Organized successful orientation events for new students, easing their transition.
- Managed student records with accuracy and confidentiality, ensuring timely processing of requests for transcripts and other documents.
- Supported student social, emotional and academic development.
- Oversaw student services and student retention.
- Prepared PowerPoint slides, Excel spreadsheets and MS Word memos on market and industry-specific topics.
Healthcare Assistant/ Team Leader
Briargate Dementia Care
02.2022 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Pharmacy Assistant
Chemist Warehouse Botany Branch
06.2021 - 01.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Team Leader
Hello Fresh
02.2020 - 01.2021
- Experienced in packing and organizing.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
Health Science in Anaesthetic Technician (current) -
Auckland University of Technology
Business Management - Human Resources Management
Manukau Institute of Technology
06.2021
Skills
- Infection Control
- First Aid Certification
- Medication Administration/ Medical Competent at Briargate Dementia Care
- Moving and Handling Certification
- Recording Vital Signs
- Interpreting Orders
- Order Documentation
- Product Restocking
- Organizing Supplies
- Stocking Shelves
- Team Supervision
- Client Service
- Coaching and Mentoring
References
- Valerie Lek, Manager CWH, 021 825 774
- Vida Estrella Lardizabal, Human Resource Briargate Dementia Care, 022 151 3755
- Allan Paul Madrigal, Clinical Manager Briargate Dementia Care, 021 288 0605
Timeline
Student Services Coordinator
Crown Institute Of Studies
01.2024 - 04.2024
Healthcare Assistant/ Team Leader
Briargate Dementia Care
02.2022 - Current
Pharmacy Assistant
Chemist Warehouse Botany Branch
06.2021 - 01.2022
Team Leader
Hello Fresh
02.2020 - 01.2021
Health Science in Anaesthetic Technician (current) -
Auckland University of Technology
Business Management - Human Resources Management
Manukau Institute of Technology
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