Summary
Overview
Work History
Education
Skills
Timeline
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Francine Milner

Kerikeri,NTL

Summary

Versatile and dynamic professional with a proven track record at Countdown Kerikeri, excelling in roles requiring strong leadership and exceptional customer service focus. Demonstrated ability to enhance team performance and customer satisfaction through effective problem-solving and multitasking abilities. Skilled in both staff training and operational efficiency, achieving significant improvements in service delivery.

Overview

5
5
years of professional experience

Work History

Shift Assistant

Mc Donalds Kerikeri
08.2022 - 06.2023

Store opening duties.


Cash handling in drive-through and from counter.


Maintain store cleanliness standards.


Operate the POS system and take customer orders, ensuring timely delivery and excellent customer service.

Produce Manager

Countdown Kerikeri
01.2022 - 04.2022

Trained and supervised produce staff for optimal performance and adherence to company policies.


Maintained produce display, and prep and storage areas in clean and orderly condition.


Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.


Managed product rotation to minimize waste, optimizing freshness and quality of available goods.

Online Assistant/Supervisor

Countdown Kerikeri
04.2020 - 01.2022

Picking and packing online orders accurately, efficiently and safely for our customers.


Evaluated employee performance and trained to improve weak areas.


Prioritized and organized tasks to efficiently accomplish service goals.


Worked with management team to implement proper division of responsibilities.

Kayak Guide

Bay of Islands Cruise & Kayak
09.2018 - 01.2019

Built personal relationships with guests to promote positive experiences.


Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.


Give paddling instructions, lead safe tours according to company guidelines.

Education

Bay of Islands College
Kawakawa, NTL
2005

Skills

    Customer service focus

    Strong leadership

    Scheduling expertise
    Problem-solving abilities
    Team building
    Multitasking Abilities

Timeline

Shift Assistant

Mc Donalds Kerikeri
08.2022 - 06.2023

Produce Manager

Countdown Kerikeri
01.2022 - 04.2022

Online Assistant/Supervisor

Countdown Kerikeri
04.2020 - 01.2022

Kayak Guide

Bay of Islands Cruise & Kayak
09.2018 - 01.2019

Bay of Islands College
Francine Milner