FRANCINE SOARES PEREIRA

I started at Rodney Wayne in a part-time position, and after two months, was promoted to a full-time role in recognition of my performance and reliability. I currently support both online and in-store operations, with responsibilities across finance, administration, and customer service.

• Process supplier invoices, expense reports, and support end-of-month financial reconciliation.
• Coordinate the full e-commerce order cycle, including packing, dispatch, and order tracking.
• Maintain and update the company website — uploading new products, editing descriptions, updating prices, and managing images and availability.
• Monitor and manage inventory across multiple store locations, ensuring stock accuracy and availability.
• Order and manage store and office supplies, keeping environments organised and fully stocked.
• Provide front desk support by greeting customers and responding to in-person, phone, and email enquiries.
• Deliver customer support both in-store and online, guiding customers through product selections and resolving issues via live chat and email.

This was a full-time position where I started as an Administrative Assistant. After six months, I was promoted to the Accounts Payable team, and a few years later, I advanced to the role of Administrative Manager. Over this time, I developed strong financial and office administration skills while supporting key operational functions.

• Managed and processed a high volume of incoming invoices, ensuring accuracy, timely approvals, and compliance with company policies.
• Oversaw the full accounts payable and receivable cycle, including invoice matching, supplier payments, and account reconciliation.
• Maintained daily communication with suppliers and banks to coordinate payments and resolve discrepancies.
• Performed bank reconciliations and monitored cash flow to support operational and financial planning.
• Maintained financial records, updated spreadsheets, and ensured accurate documentation.
• Prepared monthly and year-end financial reports to assist management with budgeting and forecasting.
• Supported internal and external audits by providing documentation and financial data as requested.
• Implemented process improvements to streamline administrative and finance operations, enhancing team productivity.