Francis Albialde
Auckland,AUK
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Receptionist
Ryman Healthcare
07.2023 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive resident information with confidentiality, adhering to company privacy guidelines.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate units.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Customer Service Representative
Caltex Oteha Valley
11.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained personnel regarding company operations, policies and services.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Provide information regarding charge accounts and loyalty programs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Kitchen Crew Member
St. Pierre's Sushi
02.2022 - 10.2022
- Handled cash transactions and point-of-sale operations while providing excellent customer service.
- Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
- Assisted in training new staff member on kitchen procedures, contributing to a more cohesive team dynamic.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
Bachelor of Business - Accounting And Finance
Auckland University of Technology
11.2026
Skills
- Multi-line telephone operation
- Document Management
- Customer and client relations
- Customer Complaint Resolution
- Appointment Scheduling
- Microsoft Office
- Administrative Support
- Order processing
Timeline
Receptionist
Ryman Healthcare
07.2023 - Current
Customer Service Representative
Caltex Oteha Valley
11.2022 - 03.2023
Kitchen Crew Member
St. Pierre's Sushi
02.2022 - 10.2022
Bachelor of Business - Accounting And Finance
Auckland University of Technology
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